Reviews (6,030)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
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Wouldn't refund me after 2 hours into the subscription and no functions were used. Customer service refuses to contact me.
Hello there,
Firstly, I apologize for any inconvenience you may have experienced. We genuinely value our customers and strive to provide the best possible service. I understand your frustration, and I want to clarify that your refund request was not ignored. Our team was actively working to find a workaround to increase your sending limit in the hopes of keeping you as one of our valued customers.
However, as per your request, I would like to inform you that a refund was issued on July 5. You should see the funds transferred to your bank account within 5 to 10 days.
If you have any further concerns or need additional assistance, please feel free to reach out to us.
I've had the weirdest experience with this app. I installed this for my store a couple months ago, but haven't made any sales because I haven't done any marketing so I kept it at the free plan for months while I learned marketing. When I checked the analytics, I found that I have maxed out the email contacts that I can have... and I had over a THOUSAND contacts.
Even though I only had around 400 website visits.
I started deleting contacts, and found that more was added when I refreshed the page. It was a mixture of different kinds of email addresses, like @gmails and @aols and .txts.
And when I tried to bulk delete them, Omnisend said that they would charge $2 for deleting them.
This is extremely shady. Basically a dishonest tactic to get people to choose the paid plans by using robot emails. If Omnisend can't produce sales without resorting to unethical tactics, then it shouldn't be a company.
Hello there,
We're sorry to hear about your experience and understand your frustration. We take your concerns seriously and want to address them promptly. The issues you've encountered with your email contacts are not reflective of our standards or practices. We strive to provide transparent and ethical services to all our users.
Regarding the unexpected increase in contacts and the difficulty in bulk deletion, we apologize for any inconvenience caused. Our senior support representative has reached out to initiate an investigation into this matter to ensure it's resolved promptly and to prevent such occurrences in the future. Please respond to them via email.
We appreciate your feedback and the opportunity to improve. If you have any further questions or concerns, please don't hesitate to let us know directly. We're committed to providing you with the best possible experience and resolving any issues you may have.
Beran helped me with setting up my records to verify with sending emails! Been stuck on doing the records for a week straight and the customer service came through. OMNISEND IS THE APP
Superb experience with the entire Omnisend platform! Everyone on the customer service team is so helpful and issues are resolved quickly.
Hello there,
We're thrilled to hear that you had a superb experience with Omnisend! Our customer service team is dedicated to providing helpful assistance, and we're delighted to know that your issues were resolved quickly. Thank you for your kind words and for choosing Omnisend!
If you need anything else, you know where to find us.
easy to use and very fast to setup, integrates seamlessly and tracks all metrics. most important of all it's free to use!
Hello there,
Thank you for your review! We're delighted to hear that you find our platform easy to use and fast to set up, with seamless integration and comprehensive metric tracking. We're pleased that you appreciate our free plan.
If you have any questions or need further assistance, feel free to reach out. We're here to help!
Très rapide pour répondre et surtout efficace.
Merci beaucoup! We’re glad our support team was quick and got the job done. If we ever break any speed limits, just give us a shout! 🚀 Always here to help!
This is awesome app
When I asked question, Baarath told me how to set up. He was so kind and helpful.
Thank you !!!
Hi there!
Thank you for your amazing feedback! We're delighted to hear that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you. We appreciate your business and look forward to serving you again in the future!
Beran and Sila were super helpful in getting our domain up and running for the new email requirements for Gmail.
Beran helped me out massively with my segmentation. Superb service! He recorded a loom video showing me how and quickly resolved my challenge!
Helped me with exactly I needed help with on their app, my goat