Reviews (2,861)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly design and effective email marketing and SMS campaigns. They appreciate the ease of use, automation tools, segmentation, and integration with e-commerce platforms, which enhance engagement and conversion rates. The competitive pricing offers good value, and the responsive customer support is frequently praised for assisting with technical and strategic issues. The reliability and impact on sales make it a favored choice for marketing ...

September 5, 2024

Omnisend has been a great pal to all the stores I have created so far and also the ones I will create in the future.

It simply has all the features you would want to need, and the price is reasonably firm, unlike other competitors who might pump a little more for the same things.

One thing is for sure though, I'm really happy with the chat support, which always offers me good solutions to solve ...

Virela
Italy
3 months using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your thoughtful review and for choosing Omnisend as your trusted partner across multiple stores! We're thrilled to hear that you find our platform ...

September 27, 2024

ABSOLUTELY, POSITIVELY, THE BEST EMAIL/SMS PLATFORM OUT THERE! KLAVIYO CAN SUCC IT!

The pricing at Omnisend is amazing, their 24-hr live support is stellar, and the deep, deep integration with Shopify is amazing. So happy to have found Omnisend. Klaviyo was literally burning our money and kept raising their prices, and provided worse and worse service.

I am so happy we made the switch. You will ...

CaliGreenGold
United States
Over 1 year using the app
Omnisend replied September 30, 2024

Did you just become our favorite person? Yes. Yes, you did! 😄 We’re so thrilled you’re loving Omnisend and that the switch has been such a positive experience for you. Thanks ...

November 4, 2024

super appli.
Le service chat, avec Chaymae, est tres reactif et d'une grande aide.

AURORAE SHOP
France
4 days using the app
Omnisend replied November 6, 2024

Merci beaucoup! We’re so happy to hear that Chaymae’s chat support made a difference. Quick and helpful service is what we aim for, glad we could assist!

November 1, 2024

Omnisend has been so easy to set up. When i encountered challenges with updating my DNS, Chaymae was a huge help!

Tris and Rue
United States
About 3 hours using the app
Omnisend replied November 4, 2024

Thanks for the shout-out! We’re glad Chaymae was there to guide you through and make the setup easy. Remember, we’re here whenever you need us, ready to tackle any tech twist ...

Edited November 6, 2024

Thank you for your platform, and Thank you to Mariia for helping me out with my questions <3

House of Arti
South Africa
About 1 month using the app
Omnisend replied November 4, 2024

Wow, a perfect 5-star rating! 🎉 Even without words, it’s music to our ears. Thank you so much for making our day shine a little brighter!

September 29, 2024

the best for email marketing, best customer service !

Kalmari
Italy
4 months using the app
Omnisend replied October 2, 2024

Wow, thank you for the kind words! 🎉 We love being your go-to for email marketing, and our customer service team is doing a happy dance right now! 💃 If you ever need anything ...

Edited August 2, 2024

Kayque was a great help and very patiently helping me. Im so grateful for the help. Thank you Kayque. THE BEST PERSON EVER

SOOOO CHIC
United States
2 days using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're so pleased to hear that Kayque provided you with excellent and patient assistance. It's wonderful to know that his support made ...

September 3, 2024

Best customer support, great value email marketing app

Elite GPS
Australia
4 months using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you appreciate our customer support and find great value in our email marketing app. We're committed to ...

July 5, 2024

Wouldn't refund me after 2 hours into the subscription and no functions were used. Customer service refuses to contact me.

SAINT ALEXANDER
Canada
4 days using the app
Omnisend replied July 9, 2024

Hello there,

Firstly, I apologize for any inconvenience you may have experienced. We genuinely value our customers and strive to provide the best possible service. I ...

October 8, 2024

Fast help with problems! Very good and fast support!

Kuhns Trinkgenuss
Germany
8 months using the app
Omnisend replied October 9, 2024

Thanks for the kind words! We’re glad we could sort things out for you in a flash!