Omnisend Email Marketing & SMS

Tech support is amazing! Karine helped me with my email list emergencies. She responded quickly and stuck with me until my issues were handled.

Super intuitive. Learned email sequencing easily and got two out today! Super glad Shopify makes selling easy.

I recently went over from Mailchimp to Omnisend and I must be honest IT'S MUCH BETTER than Mailchimp. What makes Omnisend better is that there is support. I know the feel is the same as Mailchimp but the fact that there is support helps a lot. I have also noticed some functions that Mailchimp does not have.

Great app! Really easy and simple to use!

Support staff are completely incompetent and unhelpful, it's impossible to speak to anyone from management or anyone with authority. Very expensive app with very cheap customer service. The app itself has bugs and there are 100% better and more reliable alternatives available. We had multiple email automation set up for many years with Omnisend, and we have been a loyal customer since 2018, with a premium subscription. All of a sudden, without any changes on our end, the automated emails completely stopped working. Thousands of emails with important information for customers literally just didn't send. We received no warning and no notification of this error. We had no idea there was a problem until one of our customers notified us that they didn't receive the email they were expecting. It turns out the app had not sent an email in 3 months! (The app charges us $240 a month). I escalated this issue with Omnisend and made it clear that I would like them to fix the problem, but I SPECIFICALLY said: "Make sure you don't accidentally send out thousands of emails from our account to customers who purchased 3 months ago, that will cause us a world of problems and confusion to our thousands of customers." 24hrs later, we start receiving hundreds of emails from customers complaining that they just received an email from us about the order they placed 3 months ago! We now need to extend the working hours of our staff to accommodate the influx of complaints we are receiving due to an error directly made by Omnisend. Omnisend doesn't seem to give a sh#t! They have made no apology for this mistake, they have not offered any refund for the 3 months of service they charge but we didn't receive, they have not offered anything and they have taken zero responsibility for their fault. What they did instead is try to blame me for the error and advice me on how I can avoid accidentally sending thousands of incorrect emails in the future! (I didn't send the emails, you did!) Omnisend did the ONE thing I specifically instructed them not to do, and charged me a lot of money for it. Now, I am trying to speak to management so the issue can be addressed properly, yet it's impossible to speak to anyone with any authority, only general support staff who can't do anything are available. If you are looking for an automated email service, I would advise against Omnisend. Their app is okay, but if you run into issues, the staff suck!

Very intuitive app. Nearly 100% makes the desktop site unnecessary. From top to bottom, very good app

Have only just started using the app. Had a question about an email template. Response was super quick & Andres was extremely helpful.
Then I had even more questions & Andres was there again for me pronto. Very helpful fellow !

I'm loving this app so far! It provides so many anayltics. I also love the SMS campaigns. I was originally on the free account and wanted to add money to send text message campaigns. I reached out and they chose to give me $10 free for my SMS campaigns. Very nice of them!!

I reach out to customer support quite often and when i do its always top notch service. Kayque answered all my questions and provided me with excellent service

I tested out 10 different email marketing systems and Omnisend was the overall best in terms of price, automations, and features. There's a few things I wish they had compared to others (Facebook integration is pretty expensive) but the customer support completely makes up for it. I'm pretty happy with them. If you don't need FB segmentation or analytics that go past 18 months, this is the best one for sure.