Reviews (6,054)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

December 2, 2016

Wow.
This app is just a gift for all shopify users.

Thank you!

Tomasluika
United States
About 2 months using the app
February 8, 2019

Tried a couple of other email marketing systems and this one just seems to beat them all for ease of use and Shopify integration. Got set up with all my automation and sent my first broadcast in about an hour!

SomeSort
United Kingdom
About 2 months using the app
July 14, 2018

Thanks for an amazingThanks for an Thanks for an amazing

Economicshopping
Norway
About 2 months using the app
April 18, 2020

Very bad customer service and support is sucks they never reply. I had issue sometime each customer get 200-300 auto emails I got so many complaint from customers they complaints about it due to this issue we see lot of our customers unsubscribed the newsletter....I contacted to tech support so many time and they never ever replied or resolve the issue. I just canceled the subscription and i had balance on SMS account they refused to refund that...Very bad experience never use this app again!!!

FLEX-N-FLEX
United States
Over 3 years using the app
Omnisend replied April 21, 2020

We apologize for the issues you experiences.
We can see you reported deliverability issues a couple of months ago. Our agent Arina shared some best practices that you could follow to improve it - frequent campaign sending, improving the content as well as targeting the specific contact groups with your newsletters to have better engagement. We are upset to hear you have not received our recommendations. We are here to help, and we believe we can resolve all the issues with your cooperation, Xenia has reached out to you.

Edited January 13, 2024

Exceptional app with outstanding performance! This app not only seamlessly meets all my needs, but it also boasts an incredibly user-friendly interface, ensuring a smooth and efficient experience. A special shoutout to Beran from customer support who provided tremendous assistance. His professionalism, expertise, and swift responses not only resolved my issues but also significantly enhanced my overall experience with the app. Highly recommended for its unparalleled functionality and top-notch customer service, especially with team members like Beran ready to assist.

Coplenty
Romania
About 2 months using the app
July 1, 2018

Good app meets my needs! It has good templates clear colors makes your campaign look good1

Wearcollection
Switzerland
About 2 months using the app
July 19, 2017

First try was really great! Really logical and user friendly app. Thank you. Stephane from www.dermolia.ch

Dermolia
Switzerland
About 2 months using the app
September 11, 2016

Great app and very user friendly.

Lizanto
Netherlands
About 2 months using the app
Edited January 26, 2018

I love the way this product has helped to upgrade my store. We are expanding and changing. Our new site is JasRya.com. This is a great app. What I love is that it looks so professional.

Decorperfection
United States
About 2 months using the app
April 14, 2019

I created very cool campaigns using this app. its really good, i highly recommend it. It does the job for you!

TrendyTech
Canada
About 2 months using the app