Reviews (6,054)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

February 13, 2015

I'm enjoying the app for our store. It's easy to use and great how you can load it straight off your website, that save huge amounts of time. I just wish I could crop the pictures so I can make them look bigger in the email.

Tulio
Australia
Over 3 years using the app
July 7, 2022

Support team went above and beyond the call of duty. They were professional + extremely helpful!!!!!

ATHENA NEWTON
United States
Over 3 years using the app
January 4, 2022

Absolutely love Omnisend! After trying many other apps like it I finally found something that suited everything I needed for my business. I would highly recommend it to those looking for a all in one solution with email automation (including order confirmation)

Native Homewares
Australia
About 2 months using the app
Edited August 18, 2021

Quite good app. Easy to setup workflows and customize the letters. Nordic customers - please notice! You can't add VAT calculation anywhere like order confirmation email. This makes it illegal to use since you can't show customer amount of TAX. Shopify calculates VAT so I believe it would be possible to do. I've requested this multiple times from Omnisend, but they are not willing to do it.

Panssari.fi
Finland
About 4 years using the app
Omnisend replied May 11, 2021

Hi, thank you for taking the time to review our app. There are currently no plans to add this feature in the upcoming quarter but we've passed this feedback onto our Product team and hope to provide some updates on this in the future.

August 25, 2022

I like how the support team does their best to answer questions. Bassma & Baarath were a great help. Keep it up with the customer service!

HoonArts
United States
Over 3 years using the app
October 12, 2023

I needed assistance adjusting a crucial setting in my store. Maria helped me out and made the change swiftly. Even though I'm on a free plan, their free support feels like premium support from other apps. Thank you :)

Brainy Prints
Poland
About 2 months using the app
March 30, 2017

Great app. Extremely easy to use. Easily integrates with customer list. I love it so far, and have no complaints!!!

Brav Culture
United States
About 2 months using the app
June 10, 2023

This is a great app and with great ROI. Highly recommended to people who are serious about email marketing.

Cerol Auto
Japan
About 2 months using the app
October 11, 2017

We have used Soundest on our travel accessories website ciaobellatravel.com.au and it has been fabulous for marketing. Particularly the welcome email series.

Cbtravel
Australia
About 2 months using the app
October 12, 2022

Amazing app with awesome support. Highly recommend this as your main newsletter marketing as well as your user/lead database.

blankysleep
Portugal
About 2 months using the app