Reviews (6,054)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

October 2, 2018

Pretty good, they have some great pre-made templates out there. Much better than the competition. Thanks.

Bellevinci
United States
About 2 months using the app
December 25, 2023

The app helps a lot. Their customer service Kayque is professional and patient with all my questions. I recommend using this app.

COOLOMG - Football Baseball Basketball Gears
United States
About 2 months using the app
May 12, 2022

I'm not one to typically write reviews. However, Omnisend is one of the best email marketing tools I've used to date. I've tried a number of them too. Really simple to use, gives a really neat activity log on what actions people take in my store to see what people are adding to their carts and various other activities, on top of the emails just being in general a great design with little effort. :)

The Baker's Life
United States
About 2 months using the app
January 30, 2019

This app is really good for beginners. Easy to use and they have more features. The customer support is also very helpful. Great job!

Laces&Curves
Philippines
About 2 months using the app
September 5, 2020

Wow! I am disappointed in myself for waiting so long to send out an e-letter for my business. What I thought would be a daunting task turned out to be fun and with ease. Thanks, Omnisend!

Glenn, Day Five Art

Day Five Art Gallery
United States
About 2 months using the app
April 15, 2020

As the MailChimp broke up with Shopify, we have to use a new email tool. omnisend is a good choice. Online customer service is in time.

selpic
United States
About 2 months using the app
Edited January 23, 2019

great app!!!!!!!!!!!!!!
help me on my shops newsletter!!!!!!!!!!!!!!!!!!!
highly recommended!!!!!!!!!!

ORCULES
Israel
About 2 months using the app
May 4, 2018

Very easy to sign up but difficult to cancel. No phone number and oftentimes you wait ridiculously long to have an online chat. I sent 1 email for $150. They were totally unwilling to help me out in any way.

Fixmybinding Com
United States
Over 3 years using the app
Edited February 11, 2018

very easy to use and automation is ideal. very good value for the money

Gods Gift London H J
United Kingdom
About 2 months using the app
July 3, 2023

I recently had a fantastic experience with this app and its outstanding customer support. I cannot express enough how impressed I am with the overall quality and the swift assistance provided. Salma, a member of the customer support team, went above and beyond to resolve our issue promptly.

First and foremost, the app itself is phenomenal. It boasts a user-friendly interface that is intuitive and easy to navigate. From the moment I started using it, I was captivated by its seamless functionality and sleek design. The features provided are comprehensive and highly useful, making it a must-have for anyone seeking efficiency and convenience.

However, what truly sets this app apart is the exceptional customer support. When I encountered an issue, Salma was there to save the day. Her responsiveness was astonishing, and she wasted no time in addressing our concerns. In a matter of minutes, she skillfully guided me through the troubleshooting process, ensuring that our problem was resolved swiftly and effectively. Salma's expertise and dedication were truly commendable, and I felt like a valued customer throughout the entire interaction.

Dzukou
Netherlands
About 2 months using the app
Omnisend replied July 4, 2023

Wow! We're over the moon to hear about your fantastic experience with Omnisend!

We like to think of our app as the superhero of marketing tools — user-friendly, intuitive, and capable of saving the day (or your email campaign) in the blink of an eye. We have a whole team of elves working tirelessly behind the scenes to make sure it stays that way.

And thanks a ton for the high praise of our Support team! At Omnisend, we treat every user like a VIP, and we're thrilled to have made you feel valued. So, if you're ready for an app adventure that's efficient, convenient, and supported by top-notch customer service, give Omnisend a whirl!

Happy marketing and may the emails be ever in your favor! 😉