Reviews (5,992)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.
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It's a great app for recovering abandoned carts. Easy to set up workflows. Value for money.
Hello there,
Thank you for your review! We're pleased to hear that you find the app effective for recovering abandoned carts and easy to use for setting up workflows. It's great to know that you see it as good value for money.
If you need any further assistance or have more questions about utilizing additional features, please don't hesitate to reach out. We're here to help!
The support on Omni send is crazy good and so are the Email flows, templates, sms, notifications, ect. ITS ENDLESS.
Hello there,
Thank you for your feedback! We're thrilled to hear that you're impressed with the support and features offered by Omnisend. We strive to provide an extensive range of tools to meet your marketing needs.
If you have any questions or need assistance making the most of our platform, feel free to reach out. We're here to help you succeed!
Extremely disappointing experience with Omnisend's customer service. After waiting 30 minutes for a response, all I received was a link to an article that did not solve my problem at all. When I tried to explain that the article was not helpful, they simply ignored me. I am still here, waiting for a solution. It is unacceptable for a customer service to be so negligent and unresponsive.
Hello there,
We're truly sorry for the frustrating experience you had with our customer service. We always aim to provide prompt and helpful support, and it's disappointing to hear that we fell short in your case.
We want to clarify that our agents typically share guided articles to help with general questions, especially those related to specific features in the email builder. However, we understand that your situation required more personalized assistance, and we apologize for any misunderstanding.
I'm pleased to inform you that a senior agent has reached out to you via chat to address your concerns directly. Please feel free to engage with them there, and they'll work diligently to find a solution for you.
Thank you for your patience and understanding.
Baarath was a great help when preparing the more intricate flows, thank you!
Hello there,
Thank you for your review! We're glad to hear that our team was helpful in preparing the more intricate flows.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!
Thnaks for Baarath, The response is very fast and all problems are solved perfectly.
Kayque and the support team have been very quick to respond to my needs. Occasionally there's a gap in understanding but they are always happy to continue to help until they solve the issue.
Great customer service!
Hello there,
Thank you for your review! We're delighted to hear that you had a great experience with our customer service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Wonderful customer support.
Quick support
Kayque was a great help and very patiently helping me. Im so grateful for the help. Thank you Kayque. THE BEST PERSON EVER
Hello there,
Thank you for your review! We're so pleased to hear that Kayque provided you with excellent and patient assistance. It's wonderful to know that his support made a significant difference for you. We'll be sure to pass along your kind words and appreciation to him.
If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing great service!