Reviews (6,054)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

Edited September 18, 2018

Great app
Very Useful
Easy tu use
Trustful
Simple design
.......................................... ,.m

ELEMENTA SHOP
United States
About 1 month using the app
January 12, 2024

I have been using this app for a long long time now, I pay top $ for it, It does it's job but man the customer support is TERRIBLE!!!!!!! If I get AUGUSTIN one more time, I cannot do this anymore. Terrible terrible terrible support for a $500 app!!!!

Mother Sierra
United States
Over 3 years using the app
Omnisend replied January 15, 2024

Hello there, and thanks for taking the time to leave a review!

Thank you for bringing the SMS subscriber display issue to our attention. We appreciate your proactive approach in reporting this matter. Our Tech Support team has swiftly identified the issue and engaged our developers to implement a solution promptly. Your feedback is crucial in helping us enhance our services, and we are committed to delivering a seamless experience moving forward. We acknowledge your concerns regarding the support experience and will address it internally to ensure an improved level of service.

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a great day!

April 16, 2017

This is the perfect app for email blast I love it

Music Business Ent Llc
United States
About 1 month using the app
January 29, 2018

Fantastic app and very affordable! Excellent customer support too. I would highly recommend!

Luxe Seduction
United Kingdom
About 1 month using the app
December 9, 2018

Great Marketing tool. App is very user friendly. A+++++++++++. Highly recommended for first time users.

What Ladies Want Now.com
United States
About 1 month using the app
December 28, 2022

We are very satisfied with the product. Alos Omnisend offers a Great Customer Support! Many thanks for this

BERLIN EAR GUARD® OHRSTÖPSEL SHOP
Germany
About 1 month using the app
November 17, 2022

I have just installed the App and it seems to be working well. I hope it will greatly improve conversions on my store. It is very easy to work with even without guidance

Eurekaonline
Malawi
About 1 month using the app
January 2, 2019

I have been testing this for a day and I like what I see so far. I was looking for an affiliate marketing app but I dont seem to find this functionality.

Home Therapy Shop
United States
About 1 month using the app
Edited May 2, 2023

ho avuto un problema con la connessione dell'app ed il supporto sono 7 giorni che rimpalla il problema tra vari interlocutori senza risolvere niente

Museum Shop Italy
Italy
About 3 years using the app
Omnisend replied May 2, 2023

Ciao! Grazie mille per il tuo feedback sulla nostra app!

We are very sorry to hear about the issue you experienced with the connection, and we apologize for the inconvenience it caused. With this in mind, we're glad to see the problem has been resolved already! Please note that the issue was coming from the changes in your store backend. Anyhow, we are happy to hear that everything is now working correctly!

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Buona giornata!

December 4, 2016

The best, helped me step up my funnel system in ways i didn't even know where possible. WAYYYYY better than mailchimp and actually solved email marketing for my ecommerce shop

Modernmajestic
United States
About 1 month using the app