Reviews (6,021)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.

February 28, 2024

Baraths response was quick and made my issue go away swiftly so i can start seeing what this platform has to offer

The Spot Network
United Arab Emirates
25 days using the app
May 20, 2024

Omnisend is by far the best marketing app I've ever used. The templates are easy to modify, creating one from scratch is equally as simple.
The customer support is outstanding, responding to every question professionally and to the point.
Very happy with Omnisend overall!

HIKEBEATS
United Kingdom
3 days using the app
Omnisend replied May 27, 2024

Hello there,

Thank you for your review! We're delighted to hear that you're very happy with Omnisend. It's great to know that you find the templates easy to modify and creating new ones simple. We're also pleased to hear that our customer support has been outstanding.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

April 15, 2024

Thank you for your help today Luiz on helping with my landing page! Really appreciate it!

Neicey's Jewels
United Kingdom
3 months using the app
Omnisend replied April 18, 2024

Hi there,

Thank you for your feedback! We're delighted to hear that Luiz was able to assist you with your landing page. Providing excellent support is always our priority. If you have any more questions or need further assistance, don't hesitate to reach out.

We're here to help!

August 22, 2024

SIMPLE AND EASY

AceEast Inc.
Canada
3 days using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for your review! We're glad to hear that you find our platform simple and easy to use.

If there's anything more we can do to enhance your experience, please let us know. We're here to help!

June 7, 2024

Nice APP, nice service!

BigBlue Official Store
Japan
Almost 3 years using the app
Omnisend replied June 10, 2024

Hello there,

Thank you for your review! We're glad to hear that you're enjoying the app and our service.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

March 13, 2024

It's a wonderful app with a very clean interface. And the customer support is exceptional. Thank you, Dilara for helping me out. I was really amazed by the customer support.

Vistic Homes
United Kingdom
7 months using the app
April 14, 2024

I love this app! Pretty simple to use and with GREAT customer care!!!!

AstekahCoaching
United States
9 months using the app
Omnisend replied April 18, 2024

Hi there,

Thank you for your kind words! We're thrilled to hear that you're enjoying our app and that our customer care has met your expectations. If you have any further feedback or questions, feel free to reach out anytime.

We appreciate your support!

February 28, 2024

Baarath helped me resolve issues I had with ease and made sure to follow me up.. highly recommend !

NavyBaby.shop
Australia
3 months using the app
February 1, 2024

Luiz knew exactly how to help and gave me easy-to-follow instructions. He was friendly and professional too!

InspirationIncluded
Canada
About 1 year using the app
April 25, 2024

Great support. Got connected with Karine. She was able to identify and resolve my concern quickly.

Be and beauty
United Arab Emirates
8 months using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for sharing your experience! We're glad to hear that you received great support and that our agent was able to quickly identify and resolve your concern. Providing efficient solutions is our priority, and we're pleased that Karine could assist you effectively.

If you have any more questions or need further assistance, feel free to reach out. We're here to help!