Reviews (5,977)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

Edited November 4, 2018

I used this app for my email marketing, very fantastic and easy to use. Will like to recommend it for people who wants a simple, elegant and powerful email marketing app.

Accessoriesdream
United States
About 1 month using the app
October 18, 2017

I am not that savvy with these things, but this app makes everything so easy and convenient!

Ancestral Witch
United States
About 1 month using the app
April 3, 2019

I have a small number of email subscribers, 75. Out of those 75, TWO opened the email I sent. TWO! That is a crazy low number. Every email I have sent has a similar result. It must all be going to junk mail folders. Very frustrating!!

Spilt Milk Soaps
United States
About 1 month using the app
Omnisend replied April 4, 2019

So sorry to hear that you had issues with deliverability. There is nothing that harms us more as customer satisfaction is our highest priority, and we hate failing in meeting their needs. But we have good news, we have a solution for you. Our Customer Support Team will reach out with a suggestion, what we can do in your case. We sincerely hope you will give us a second chance. And for the future, please always reach out to support@omnisend.com if you face any problems, we are here to help 24/7
Customer Success Team

May 18, 2019

Not sure why so many great reviews. The support is nonexistent and I can't get anything to function properly. I miss godaddy.

Takedown Hunter
Canada
About 1 month using the app
Omnisend replied May 20, 2019

Sincere apologies regarding the recent issues you had and the fact that you did not receive a response on time. Our Support Team has already reached out to you informing that your newsletter form has been integrated. Please reach back to us and we will help you get everything else to function well immediately!

April 25, 2019

FIRST TIME USING THIS WAS A BREEZE. LOVE THE APP AND CANT WAIT TO MAKE MORE NICE EMAIL CAMPAIGNS! 100% WONDERFUL

CXC Beauty
United States
About 1 month using the app
October 13, 2021

This APP is like a scam! It provides online support for the first few days when I install this app, but this function has disappeared suddenly and no way I can find it now. I paid the basic plan $30 which is apparently higher than what it is advertised here $19. Now the money has been taken from my account but it still shows I'm in the FREE plan. When I click upgrade my plan it directs me to a page that I can see the subscription fee of $40 for the basic plan!!! This is definately unethical

PECRON
Hong Kong SAR
About 1 month using the app
Omnisend replied October 25, 2021

Hi there! Thank you for taking the time to leave your feedback. We're sorry to hear about the issues you faced. Our Support Team has reached out to you to rectify the situation.

August 9, 2018

Have been using mailchimp for a decade but the omnisend is that good that we are now switching over to them. Just a better software seems like so far. 5 stars.

thanks,
personalthrows.com
photo blanket & More
Atlanta GA

Personalthrows
United States
About 1 month using the app
December 13, 2017

excelente aplicacion recomendada

Shoppytyme
Colombia
About 1 month using the app
March 8, 2021

Really enjoy this app. It is make things I thought were too complicated for me easy and doable! It is very intuitive, reliable, and is saving me from hiring someone to do this.

Acting All Around
United States
About 1 month using the app
April 22, 2018

NIce. Really good app helped a lot with email marketing campaigns

Hyperbeast Cases
Greece
About 1 month using the app