Reviews (6,023)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.
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Thanks so much, Beran for your great and informative video Tutorials. They were very helpful.
Much appreciated.
Luiz helped us solve our issue in less than 48hours!
Great support.
This software is great, all basic functions are free, and it is very seller-friendly. When you encounter a problem, the customer service responds promptly and will help you solve the problem comprehensively, which is great. I would like to give special praise to customer service Dilara, she is really great.
Staff is always ready to help whenever you need! Love OMNISEND
Super easy to use.
Great customer support!
Matija was super helpful!
Omnisend is easy to use and the customer service is excellent!
very satisfied by Mariia's help who solved all my problems
Thanks for the great review! 😊 Mariia will be thrilled to hear she’s officially the problem-solving champion! 🏆 We’re so glad everything’s sorted out—feel free to reach out if anything else pops up!
Their "award winning" support is absolutely terrible. Their new review functionality is creating fake contacts and they have zero solutions, but charged my account for over 1,100 additional contacts that aren't real people because of how their system is processing the new reviews import.
For email marketing, the app is nice, but their support and failures with the reviews roll-out makes me want to find something else.
Hello there,
We're truly sorry to hear about your frustrating experience. It's disheartening to hear that our support didn't meet your expectations and that you encountered issues with our review functionality. We understand the importance of accurate contact management, and we're eager to address this issue promptly.
A senior agent has reached out to you with more details on the solution we've provided. We genuinely value your feedback, and we're committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we hope to regain your trust in our service.
This app is great and the service is wonderful. Sila was fantastic at helping me with split workflows.
Hello there,
Thank you for your review! We're glad to hear that you find the app great and the service wonderful. It's fantastic to know that Sila was able to help you with split workflows.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Hello,
Perfect service, quick answers. Baarath did perfect job!
Hello there,
Thank you for your feedback! We're thrilled to hear that you received perfect service and quick answers. It's great to know that Baarath did an excellent job.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!