Reviews (5,977)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

April 7, 2017

Soundest has helped me grow my store substantially. HandSpins.com is retaining customers and capturing potential customers like never before since working with Soundest. We look forward to growing our Fidget Spinner company with Soundest.

Handspins
United States
19 days using the app
February 27, 2023

Stefan was very helpful and he very quickly solved the problem I announced. I am very grateful for him!

didierlabhungary
Lithuania
19 days using the app
December 3, 2018

I am going to use this app for my email campaigns and automation. Offers much more though. You really need to try this app it is fantastic.

Cold Crushing It
United States
19 days using the app
Edited January 24, 2025

I referred this app to 4000+ students and they had the nerve to deactivate my account when I have been using them for years and had a solid email list and when I contacted them they said the compliance team has decided they do not want to do business with me and has the right to not discuss why. My store was a christian store with two fasting and praying journals on it. If you ask me it sounds like they are being religious because I literally have not done anything wrong. I feel scammed after vouching this app to thousands of people and lost my entire email list after all of my hard work.

My Store
United States
Over 1 year using the app
Omnisend replied January 28, 2025

Thank you for taking the time to share your feedback with us. We truly value your long-term support and the efforts you’ve made in sharing our platform with your network.

We’re sorry to hear about your experience and understand how frustrating this situation must be for you. Please know that actions from our compliance team are in place to ensure the best possible experience for all users and to maintain a secure and trustworthy platform. That said, we’d like to take a closer look at your case to address your concerns.

Unfortunately, we’re unable to identify your account or brand from this review. We kindly invite you to reach out to our support team via in-app chat or email us directly at support@omnisend.com. Our team is here to assist you and will thoroughly review the matter to provide clarity and support.

Thank you again for bringing this to our attention, and we hope to hear from you soon.

June 29, 2020

Great Application, Documentation is clear I can get what I want easy. This is one of the best applications to use on your Shopify stores.

Deals Capitol
United States
19 days using the app
December 27, 2018

I just set up my first campaign and everything was easy and smooth. I like the fact that I can "save as" template so I can reuse the same configuration again in the future. Integration with Shopify is great!

LilaLavanda
Mexico
19 days using the app
July 10, 2017

The app was easy to install and the templates were user friendly

Fashionthrift Net
United States
19 days using the app
October 5, 2017

Great App --- best I have used.

My Way Direct
Australia
19 days using the app
September 22, 2022

This is a very easy-to-use email system. The automated email is very powerful. Through omnisend, the repurchase rate can be effectively improved.

The Limited Co
United States
19 days using the app
August 11, 2017

So glad we found Soundest! It's a great platform and east to use!!

Pet Project La
United States
19 days using the app