Reviews (6,023)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.

February 5, 2024

So far so good. Karine was amazing. I'm really just learning email mktg, but I was trying to add something to my signup form that I couldn't quite figure out. Karine went right to it, showed me what I needed and got me on my way.

Novelty Nest T-Shirts
United States
3 days using the app
February 9, 2024

We received excellent and prompt assistance from Maria. Thank you very much for your help!

Nomai
Finland
4 months using the app
March 26, 2024

This app is really great ! Very simple to use. It make my conversion rate grow The subscription worth it and it's quickly paid back
And the team is very reactive to help you, a great thanks especially to Dilara

RacingCurves
France
10 days using the app
July 5, 2024

Hello,

Perfect service, quick answers. Baarath did perfect job!

munoli
Ireland
2 days using the app
Omnisend replied July 9, 2024

Hello there,

Thank you for your feedback! We're thrilled to hear that you received perfect service and quick answers. It's great to know that Baarath did an excellent job.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

January 19, 2024

Maria and Karine were amazing helping to resolve my issue. They are extremely patient and polite. They even recorded video to show me the steps. Basically they wouldn't give up until I got what I wanted. Five star service!

Crystal Finesse
United Kingdom
5 days using the app
September 28, 2024

Parfait, hyper réactif et à l'écoute !

MEEHA
Belgium
About 21 hours using the app
Omnisend replied September 30, 2024

Merci beaucoup for your kind words! We’re thrilled to hear you found us responsive and attentive. Your feedback means a lot to us! 😊

January 9, 2024

Best app for email and SMS marketing, almost bug free and reasonable pricing. Also very easy to use. I switched from the other app which has a lot of bugs and I'm so glad that I switched. The customer service especially Dilara is very helpful and easy to communicate with.

Honey Purple
United States
3 days using the app
February 2, 2024

Denis very helpful and fast - thanks!

The Lawn Pack
United Kingdom
Almost 3 years using the app
March 20, 2024

Questa app è fantastica! Ne ho provate tante, ma resta la migliore. Si collega benissimo a Shopify, le automazioni funzionano e sono molto fluide, non è difficile da usare. Il servizio clienti super disponibile h24 e super veloci a capire il problema. Grazie Kayque per aver risolto tutto e per avermi indirizzata step by step alla risoluzione, anche alle 11 di sera. Un grande!

Rivale Cosmétique
Italy
5 months using the app
January 27, 2024

Amazing customer service, and an easy to implement fix!

Cassie Alexander
United States
About 1 year using the app