Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

June 6, 2018

very user friendly! i like how you can add the product to the email effortlessly!

Klassy Kloset Boutique
United States
Over 4 years using the app
November 27, 2023

Customer service team is always quick to respond and very helpful. Worked with Luiz today and he got me what I needed right away

Idaho Livin
United States
Over 4 years using the app
August 17, 2017

First experience with this app but am VERY happy because it solves several critical issues for our business. Needed a way to notify our customers easily each time we listed new products and this is absolutely perfect. Also very easy to create and use sign up forms. Very excited about digging more into this app.

Noraknives
United States
Over 4 years using the app
February 12, 2020

Just sent my first campaign with omnisend email marketing. Very user friendly. Can't wait for the analytics.

Sisters Sage
Canada
Over 4 years using the app
April 10, 2024

i love Augustin, he is SUCH a pleasure and hardworker. Everytime I have a question, he always resolves my problem swiftly and directs me to the right path. I am not very technical but he always manages to explain things in simple language that I can understand and implement.

The platform is great, ive been using it for years. It does the job if you dont have technical background and want to keep things efficient and simple.

PHYTOSKIN
United States
Over 3 years using the app
Omnisend replied April 15, 2024

Hello there,

Thank you for your positive feedback! We greatly value your satisfaction with our platform and the assistance provided by Augustin. We strive to maintain a high standard of service, and it's rewarding to know that our efforts are appreciated.

Your continued support is invaluable to us.

Edited July 23, 2015

Wonderful app, easy to use, fast and efficient support. Thanks to the Soundest team !

They even found a custom solution to our demand - definitely worth recommending !

Plast 24
Germany
Over 4 years using the app
February 2, 2023

I sent a message in the Help Chat and got a response from Luiz within a few minutes with the recommended solution, and offer to help with any other needs. Great customer service.

Maude Kids Decor
Canada
Over 4 years using the app
Edited May 29, 2016

This definitely gives Mailchimp a run for their money. Easy to use and we like the pick product feature. We also really like the email booster on premium such a great feature. Keep up the good work guys and we look forward to future updates and features. Thank You.

Update:
Still loving the features this app provides and using many of the email templates available in the Pro version. Thanks guys and keep up the great work.

Justice4humanity
United States
Over 4 years using the app
May 18, 2023

Ran into some issues that were easily resolved with Joys help! A quick and friendly support chat that got me back up and running in no time. Thanks Joy! 10/10

Infinity CBD
United Kingdom
Over 4 years using the app
February 7, 2018

Most easy to use and convenient app for email marketing. The automation and campaigns are amazing, and the paid version opens up so many features, totally worth the price. Best part is the Product Picker which lets you choose the items from your store and it gets automatically placed on the email. Templates are nice and customizable.

Edgability
India
Over 4 years using the app