Reviews (2,843)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable email templates, and seamless Shopify integration. They highlight the drag-and-drop email builder and automation tools as key features that simplify personalized marketing efforts. The responsive customer service and competitive pricing, along with valuable educational resources, are also noted. Merchants credit the app with enhancing engagement, conversion rates, and revenue.

February 7, 2024

Luiz is my hero, spent hours pulling my hair out the night before, he solved the issue in 1 minute.

Contact Coffee Company Ltd.
United Kingdom
Over 4 years using the app
November 17, 2023

Maria was a HUGE help in figuring out a layout issue with an email. The issue was discussed professionally and figured out quickly. Very happy. Thanks again, Maria!

treen
United Kingdom
Over 4 years using the app
March 13, 2024

Sila is very helpful! Thank you very much. I have been doing automations recently for my e-commerce, and she helped me a lot. She is very reactive and helpful. I had answers to my questions very quickly. Thank you again.

3DCoiffure
Hong Kong SAR
Over 4 years using the app
February 9, 2021

We have used quite a few e-mail marketing apps with Shopify and this one is the BEST! Check out our website: https://www.butterbemine.com Thanks!

Butter Be Mine
United States
Over 4 years using the app
July 12, 2022

This is a great marketing tool for our online store - easy to use and fast and reliable customer support (thank you Olesia) for guiding us with our concerns.

Home Cartel ®
Philippines
Over 4 years using the app
October 11, 2023

Kayque was patient helpful. I also appreciated that she followed up to ensure the problem was fixed which was an extra bonus. In addition, she offered bonus tips to ensure our SMS campaigns are a success.

Sweet Flour Bake Shop
Canada
Over 4 years using the app
September 16, 2023

Omnisend has been impressive in their continued development on the backend as well as their personalized service.

wayre
United States
Over 4 years using the app
Edited January 14, 2024

Omnisend is very user friendly and the people who have helped me in the support chat have always given me fast, easy solutions to my questions. Karine is the best!

Update as of 1/14/24: I stand by my original review. Didem helped me figure out the upcoming domain changes and was incredibly helpful. Would've taken me 5 times as long to figure it out on my own.

S. Howell Studios
United States
Over 4 years using the app
September 19, 2023

Omni send is an easy app for Email marketing. We've got always help when we need it. Especially their staff Matija is amazing. He solved all the problems! Thank you!

By The Sea Bali
Indonesia
Over 4 years using the app
October 3, 2023

Maria and the Omnisend Team were prompt and efficient in handling our problem. Using both chat and email, Maria and company kept us in the loop while solving our problem. Omnisend software has help us market our products for the last three years

Woodland Essence
United States
Over 4 years using the app