Reviews (5,979)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

December 8, 2021

La verdad es que es bastante buena y agiliza muchos los procesos. He elegido varios flujos de trabajo y perfecto.

MAGMARUAN
Spain
13 days using the app
November 20, 2023

Olesia has been helpful and prompt in solving my query! Great service, thank you. Just signed up Omnisend to our shop. Super Excited!

Wood & Steel Furnitures
United Arab Emirates
13 days using the app
December 24, 2017

The best email marketing by far. Simple and easy to use. Perfect for start-up entrepreneurs. My store www.accessoriesndbeyond.com is doing really well.

Accesories Beyond
Philippines
13 days using the app
November 6, 2019

I thought this would have been super hard but it was actually easy. I'm glad I found this app. I really recommend you to get this app

Cosmetics by Stephanie
United States
13 days using the app
April 6, 2017

Awesome app, does exactly what is says and is easy to use. Great support. Very prompt response. Thanks

Sara2bears
United Kingdom
13 days using the app
June 15, 2018

This is an incredibly useful app that has so many amazing features. As a small store, it's very hard for me to pay a lot of money for other apps to do basic things like sending emails, but Omnisend has a lot of useful free features and is very easy to figure out.

Ashok Treasures
Canada
13 days using the app
February 21, 2019

really helpful, I was watching and searching after so many apps about email retargeting and this on is the one I want

TopMarketProducts
Romania
13 days using the app
April 5, 2019

So many bugs in their system. You have to be sure and test every single thing that you automate. Whether it be popups or e-mails, I have found multiple things that make my site/e-mails look unprofessional and when trying to resolve I end up spinning my wheels with them e-mail after e-mail. I am so bummed, because I spent all week merging from Mailchimp to Omnisend and at this point I am not satisfied. Just a heads up to you all -- fact check EVERYTHING multiple times to be sure it works.

Witty Bash
United States
About 1 year using the app
Omnisend replied April 8, 2019

We are very sorry to hear you experienced issues with setting up. We take customer feedback seriously, as it helps us grow and improve our product and communication. We are planning to hold onboarding webinars, to help customers set up their accounts easier, we will be happy to invite you once the next webinar is scheduled. Meanwhile, we suggest using our in-app chat for better and quicker communication with support, the team will reach out to you to guide you through any remaining questions you might have.
Customer Success Team

Edited December 4, 2018

hi. this app is really good. it's convenient, and good for small businesses. Best app I've ever used. I love it!

Pexch Cosmetics
United States
13 days using the app
Edited May 4, 2019

I love this app, so glad i found it! The free trail period is brilliant too!!! Thought i would be stuck after mailchimp has gone.

The Urban Studio by Studio6
United Kingdom
13 days using the app