Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

April 21, 2019

The app is great, but it is SO expensive! It is based on your number of subscribers but knowing that your ATC emails are also counted in the total it brings the price up quickly!

Vagabond Life Shop
Canada
27 days using the app
Omnisend replied April 23, 2019

Happy you like using Omnisend!
So the price depends entirely on the number of contacts you communicate with and it is adjusted based on specific ranges (0-500; 501-1000, etc.) Considering the various features available on our app, such as welcoming and transactional emails, other automations, omnichannel availability, we still offer a very competitive price on the market. You can always check the pricing here: https://www.omnisend.com/pricing/

December 20, 2018

Good. I appreciate the quick deployment but some updates to make to be perfect. Like the date in French format, the translation...

WattsMob
France
26 days using the app
May 9, 2018

The app is very easy to use, it generated professional documents.

Fitness Habit
Canada
23 days using the app
Edited April 22, 2016

I would love to try it, but it does not support mobile devices. If it becomes mobile friendly we will give it another try.

http://babynest.no

Vintagefleurs
Norway
21 days using the app
November 24, 2022

it's hard to use for beginners, But the support & help is really amazing, Maybe if they can work on their ux, it will be amazing.

Adaforher
Egypt
11 days using the app
Omnisend replied December 8, 2022

Thank you for your honest feedback!

February 9, 2022

i would like to send the emails with the names of the users, Also I have several emails from my business, could you please add the option to send the emails from different emails!... thanks!

Retro Chip
Spain
7 days using the app
Omnisend replied February 9, 2022

Hello there and thank you for your review!

We do have both features you've mentioned, our support representative has reached out with more details on this matter.

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a great day!

September 2, 2021

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unisonmen.de
China
About 1 hour using the app