Omnisend Email Marketing & SMS

A great platform for email marketing. The UI/UX Design is very friendly, easy to navigate and creates layouts just by dragging and quick add. My favourite feature is the Live View in Dashboard where I can track my live users. Also, the customer live service is very supportive, especially Luiz. Highly recommend the app!

I'd give Omnisend five stars but it is limited in functionality and flexibility compared to other email autoresponders such as Aweber and GetResponse. If you want to integrate with third party marketing and lead generation apps you should be aware that Omnisend can't provide basic html form code to connect with those that don't have api level integration with Omnisend (and very few non-Shopify apps do).

All other 'mainstream' autoresponders that I'm aware of provide this basic ability including Aweber, Mailchimp, GetResponse, Active Campaign, Sendlane, Drip, iConnect etc.

However, for Shopify stores that don't need to integrate with other marketing apps, Omnisend is the easiest route to take, and Omnisend seem committed to adding new features and improving the app over time.

This app is awesome. It saves time, as they say it does, and it improves revenue, as they say it does. Woohoo!

I'm looking for the app to grow. First request would be that images pulled from the product picker link back to the product listing, just as the buy now button does, and that we have an option to edit that link if for some reason we want it to link somewhere else.

Keep up the good work, Soundest!

So far so good!! I've switched over from Klaviyo because the UX is SOOO much better and that alone makes me want to use this app a lot more, which means that I'll probably get more out of it! Really easy to create workflows and campaigns. I love how easy it was to create segments. So far, I wish I could upload my brand fonts (maybe I can and I just haven't figured that out yet?) and I'm hopeful that there could be a button/ section added where I can link Smile.io and Judge.me directly in the email rather than just having those integrations for audience segments. Great app so far!

Updated Review----
Much improved. Seems a lot more stable now.

Earlier review----
Good when it works.

Unfortunately though, have to agree with the review by Sydney Vapor Premium E-Juice. When the server is up, it works great, problem is more often than it should be, it's down. This means whilst able to sign-in, it lags, can't edit or create email campaigns, which is the main purpose of this app. 502 Bad Gateway is the error message received.

Hopefully, this is problem will be rectified soon.

This could be a fantastic app because it pulls products from your store, more customization options would be nice though.

Kayque and the support team have been very quick to respond to my needs. Occasionally there's a gap in understanding but they are always happy to continue to help until they solve the issue.

Regarding the price is ok but not ok for the functions. Support tries to help but they can't do anything technical for us and don't give ETA to have this functionalities available. The app itself has potential and i will change my review as soon as they work their problems.

Really good app, I have been using it for one year and I can definitely say it is way better than Mailchimp. Many options to choose from and very good, detailed insights.
The only thing it could be improved is the customer service though. At times you have to wait long before an agent takes on the conversation. I had to also explain my issue several times when agents switched as their shift was over and it is pretty frustrating when you need your problem to be solved as quickly as possible. Nevertheless, I recommend this app.

We switched from Mailchimp to Omnisend about 2 years ago becuase we wanted better analytics, integration and segmentation, and design capabilities for a reasonable price. Omnisend offers all of this, at a much more reasonable price than major competitors I researched. We get a fantastic click through and open rate with Omnisend, and their customer support is great. Nikola was very helpful to me yesterday when I had queries about the new email designer, along with being super friendly and polite.

By far, the single worst company we have dealt with in terms of customer support and overall service in the last 2 years since launching our Shopify site. This box doesn't provide enough space to list the catalogue of bugs, errors, sorry excuses, terrible customer service experiences or indeed the list of individual times (more than 100) in the last few months that we have had to contact support to do basic things such as create segments or send out simple SMS messages. Worst purchase of the year, hands down. We have since had contact from the management of Omnisend and our satisfied the above matters have now been resolved. Thank you.