Omnisend Email Marketing & SMS , 5,683 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.
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App is very user-friendly and allows for a great deal of customisation. The free plan is full-featured and gives you plenty of time to evaluate the app for your business... you would only need to upgrade once your audience grows beyond about 200-500 names. But by far the best thing with this app is the Customer Support - they are 100% responsive, available around the clock and know their app and marketing strategy inside and out. They have not yet failed to answer any of my questions, no matter how technical or difficult the questions were, and were always very detailed and courteous with their responses. Very creditworthy team and application, you won't go wrong installing this app.
Excellent customer service by Kayque - super timely, direct, clear - got what I needed to get done!
Beran was super helpful with the problem I had and the automations part is awesome!
Dilara was extremely helpful. Great email marketing app. and very helpful support team.
Hello there,
Thank you for your kind words! We're thrilled to hear that Dilara provided you with excellent assistance and that you find Omnisend to be a great email marketing app. Our support team strives to deliver top-notch service, and we're glad to hear we hit the mark with you.
If you ever need further assistance, don't hesitate to reach out. We're here to help!
Kayque was absolutely amazing. I had no idea how to set up my new DNS settings and the patience he took with me was above and beyond my expectations. THANK YOU!!!
I am very happy with Omnisend, especially for their next-level customer service. They always respond promptly and are always very attentive! I also like the platform, it is pretty comprehensive and straight-forward.
Thank you for your great feedback! We're glad you're enjoying our App and found our agent's help valuable. Making things easy for our customers is our goal, and we're happy our team could make a difference for you. We appreciate your business and look forward to helping you again soon!
Omnisend is a great and very useful app.
I am also here to say that I had two issues so far, and thanks to the amazing support it was resolved only within a few hours. Murat Beran has been extremely helpful, responding to me very quick, resolving my issues and questions immediately.
Thank you for the great service! I am looking forward to making more sales through omnisend.
Beran was a GREAT help, really appreciate the quick and helpful response provided, and left me with a peace of mind knowing that if I have any questions or concerns, I can reach out to the support anytime, wonderful! The support team is fantastic! Satisfied!
I am very grateful to Beran, a customer service representative of Omnisend. I asked a relatively complicated question about segment creation, and he helped me solve the problem very patiently. Thank you so much ! Beran
Dilara was great! She helped me get the DNS and TXT records all corrected as I was nearly going insane trying to figure it out on my own. Thank you so much!!!! :D