Reviews (6,023)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.

January 23, 2024

Great app and great customer service!

TrueMX
United States
Almost 9 years using the app
February 10, 2024

Very friendly and operative support helped me with my problem, the operator Augustin was able to solve the hitch in a short time.
I recommend OMNISEND to everyone

GIOXO
Italy
18 days using the app
January 16, 2024

Matija is the best Customerservice!! Best App Thank You Guys!

SOOTHESTEP®
United Arab Emirates
8 months using the app
February 5, 2024

Great help from Beran on the chat support. Was having problem with getting the DNS records verified. I'm still testing out the app before I upgrade to paid plan, but things are looking good.

Daintynine
Singapore
2 days using the app
June 21, 2024

Awesome customer service!

Lukata
Lithuania
About 1 month using the app
Omnisend replied June 24, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you found our customer service awesome.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

April 3, 2024

Karine helped me very well, gave good advice THANKS!

Simplista
Netherlands
3 months using the app
Omnisend replied April 9, 2024

Hello there,

Thank you so much for your kind words! We're thrilled to hear that Karine provided you with excellent assistance and helpful advice. We'll be sure to pass along your gratitude to her. If you ever need anything else, don't hesitate to reach out.

Thanks again for choosing us!

January 22, 2024

Beran is very helpful and patient. And very professional. The problem was solved perfectly.

alpenwolken
United States
7 months using the app
May 15, 2024

Baarath was a great help when preparing the more intricate flows, thank you!

Newlyfe
Australia
28 days using the app
Omnisend replied May 16, 2024

Hello there,

Thank you for your review! We're glad to hear that our team was helpful in preparing the more intricate flows.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!

January 25, 2024

Deniz from the support team was very helpful and assisted me in my problem quickly efficiently. So far I'm very pleased with this app.

brass-hopper
Israel
23 days using the app
May 8, 2024

The support on Omni send is crazy good and so are the Email flows, templates, sms, notifications, ect. ITS ENDLESS.

QuickShop
New Zealand
19 days using the app
Omnisend replied May 9, 2024

Hello there,

Thank you for your feedback! We're thrilled to hear that you're impressed with the support and features offered by Omnisend. We strive to provide an extensive range of tools to meet your marketing needs.

If you have any questions or need assistance making the most of our platform, feel free to reach out. We're here to help you succeed!