Reviews (5,979)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

March 2, 2020

I used Omnisend for over a year, pricing is great, but there is no html or css integration, no way to customize the mobile version, logos and images look oversized and there is no way to fix it. Also when enabling the 2-step verification, the confirmation button is red and there is no way to change it. Customer support replies quickly but with no solutions and prescripted answers.

Avarcas 101
United States
11 months using the app
Omnisend replied March 3, 2020

Thank you for your review, your feedback is very important to us.
Our technical team has already reviewed your case, indeed this area could be improved, therefore the development team has also been involved. Katherine is reaching out to you with the results the technical team was able to get as well as with a possible workaround to get the best solution at this point. Thank you for your patience, we will resolve this.

June 3, 2018

Very helpful app! This app made it easy to create a beautiful newsletter and send to my existing subscribers. Has tons of other options that I still want to use. One great tool!

Survivalonthecheap
United States
13 days using the app
January 26, 2018

This is an excellent app for Shopify users. The app is easy to use and understand.

The Jem Selection
United States
13 days using the app
February 13, 2019

Omnisend makes your life easier and puts everything on automation. Unlike other platforms they care about their customers and will provide you quick support.

UNQ TRENDS
United States
13 days using the app
April 19, 2018

great product! helped us gain subscribers and create campaigns and get feedback

Game Rack Ph
Philippines
13 days using the app
April 9, 2018

Great app! It is amaizing for your online store.

Empire Of Impressions
United States
13 days using the app
Edited October 22, 2018

I just started to use this app today to design my email I was able to do it really fast, made corrections and finally learned how to import my previous email sign- ups from Privy. Super easy all the way around. I LOVE this app!

Eliot Grey
United States
12 days using the app
January 31, 2017

Great app - great service - absolutely horrible templates

Natures Healing Crystals
United States
About 1 year using the app
November 8, 2018

Very easy to use! Did all my emails and email marketing all in 1 place. very convenient! Easy to understand, not at all complicated.

Shuyun
Singapore
12 days using the app
October 19, 2021

Omnisend is fantastic. Automations are simple, and the data is easy to interpret. I strongly suggest it.

Livio Antoine
Austria
12 days using the app