Reviews (5,979)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

February 4, 2018

great app! Really helped me set up newsletters and love the workflow feature

Pressed Poet
United States
12 days using the app
November 3, 2020

This is a pretty powerful app. I am just getting started, and I love love love it already! It does so much!

Beyond Bodie
United States
12 days using the app
July 1, 2018

Just started using the app, good integration works well.

Little Secrets Gift Shop
United Kingdom
12 days using the app
October 27, 2023

Great app and great service, but their pricing keeps going up and up and they keep changing what you get with each package which is absolutely redicilous and where I come from is probably illegal. I will be closing my account in january

Just Calendars
Australia
About 1 year using the app
Omnisend replied November 16, 2023

Hi there!

Thank you for your feedback.

We checked the fees you have been charged and indeed, you have seen an increase in your monthly plan as the discount you had in your account has expired, and unfortunately we no longer manage such discount.

Please keep in mind that the pricing for your subscription, as well as the number of email credits you get, is based on the number of subscribed and non-subscribed contacts you have in your account while upgrading. You can always check the price for your contact list in our dedicated page here: https://www.omnisend.com/pricing/

To reduce costs, we recommend segmenting inactive contacts and unsubscribing them to focus and engage with your most active customers, do not worry, we have pre-built segments to assist and determine who these contacts are to help streamline the process for you.

If you should need any assistance, please feel in the liberty to reach out to support@omnisend.com, and our specialized team will be more than happy to help.

Wishing you nothing but the best.

Have a lovely day!

July 12, 2019

OK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKSOK THANKS

Starbuy brasil
Brazil
12 days using the app
March 23, 2017

This app is user friendly and gives a complete guide to beautiful emails! All you have to do is drop and click! Love it.

Thebloomingspirit
United States
12 days using the app
December 23, 2019

I added this app to my store today and so far so good! I love the automation emails options is have given me compared to other apps like cross-sell. Created my first campaign and i'm excited to see how it turns out.

Busy Babes & Co.
United States
12 days using the app
October 18, 2020

Really easy to set up and very effective, i am glad i chose this app for my store, it helps with conversions.

Independence Factory
United States
12 days using the app
May 17, 2018

Cool app. i am looking forward to working with omniscend

Rumzers Lighting More
Canada
12 days using the app
June 28, 2017

Very happy so far. Designing the email was very easy.

Luxe Fashion House
Australia
12 days using the app