Reviews (6,023)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.

March 18, 2024

great quick service and resolution

Indoi
United Kingdom
Over 4 years using the app
July 10, 2024

easy enough for the average user to work with, easy to understand

Max En Caisse
France
About 3 hours using the app
Omnisend replied July 15, 2024

Hello there,

Thank you for your feedback! We're glad to hear that you find our platform easy to use and understand. We aim to make our tools accessible for users of all skill levels.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

January 17, 2024

Great service from Matja

PRATI
Norway
Almost 6 years using the app
April 3, 2024

I've migrated from another service. For the few hiccups I had, support was very responsive and able to solve.

CatnipTakeout
United States
18 days using the app
Omnisend replied April 9, 2024

Hello there,

We're thrilled by your fantastic feedback! It's truly uplifting to learn that our agent offered you such valuable assistance. Making things easy for our customers is our priority, and knowing that our team's expertise and support had a positive impact on you is wonderful.

Your business means a lot to us, and we can't wait to assist you again in the future!

February 19, 2024

Dilara was amazing she made navigating a complicated system and absolute breeze

Rafiki-au
Australia
4 months using the app
March 20, 2024

Baarath was extremely helpful and nice, 10/10 customer service!

True Desire
United States
About 2 months using the app
April 22, 2024

Just the best app for mail, It increases my sales by 10 to 20%, it's great!

Cleanya bag
France
9 days using the app
Omnisend replied April 25, 2024

Hello there,

Thank you for sharing your fantastic experience! We're delighted to hear that Omnisend has contributed to such significant sales growth for your business. Your success is our priority, and we're committed to providing top-notch email marketing solutions.

We appreciate your support and look forward to helping you achieve even greater success in the future.

February 9, 2024

It's one of the best apps that you can find in this domain

elliott-waves-academy
United States
14 days using the app
March 22, 2024

At first, the support team was not that useful then I was transferred to Agustin and he solved all my problems very quickly. Would recommend.

Infinitebook
Portugal
4 days using the app
January 9, 2024

Super responsive and helpful customer service to help me get started. They even send me video instruction! Thank you

Dreams Of Boba
Singapore
4 days using the app