Reviews (2,841)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable email templates, and seamless Shopify integration. They highlight the drag-and-drop email builder and automation tools as key features that simplify personalized marketing efforts. The responsive customer service and competitive pricing, along with valuable educational resources, are also noted. Merchants credit the app with enhancing engagement, conversion rates, and revenue.

May 1, 2023

Always helpful and real time assistance with questions. Salma dealt with my query this morning efficiently, quickly and with plenty of detail (including screenshots) - this was super useful and allows us to move forward with more knowledge!

Mademoiselle Macaron
United Kingdom
About 4 years using the app
April 18, 2023

We've been using Omnisend for several years now and are very happy. They also have good customer service. Thank you to Joy for helping me with a small issue recently.

I Dream of France
United States
About 4 years using the app
May 10, 2022

BEST email marketing app. Sanya in extremely helpful and smart! 100% recommend. Definitely will improve store revenue.

LMCHING Group
Hong Kong SAR
About 4 years using the app
February 22, 2023

The app is easy to set up. Great support from the team and the free plan is perfect for startups. Recommend.

Aisling Chou Studio
United Kingdom
About 4 years using the app
May 11, 2023

Omnisend's customer service is amazing!! They are there 24/7 and respond so quickly. Karine was totally awesome and helped me with a few of my issues and I'm close to finishing my welcome series now... yay!!
Definitely recommend!!!

Smashfire Designs
United States
About 4 years using the app
April 25, 2023

I've been using Omnisend since 2019 and they're always prompt to assist with any troubleshooting I've had.

My recent experiences with Baarath and Luiz was very helpful and now I have my customer preferences set up to offer opt-outs for special occasions.

Inkwell Modern Handmade
Canada
Almost 4 years using the app
July 27, 2022

Liberty Maniacs uses Omnisend. We've been in business for over 20 years and to say we have a quirky way of marketing is like saying Joe Biden is a little flighty or Trump has a slightly inflated ego. Weird downright weird. But Omnisend gives us the flexibility and simplicity to communicate with customers, and sometimes more importantly not bug the folks that don't appreciate getting tapped on the ...

Liberty Maniacs
United States
Almost 4 years using the app
Omnisend replied August 2, 2022

Hello there and thank you for taking the time to leave a review!

It has simply made our day! We are stoked to hear that Omnisend gives you the freedom to do marketing your ...

March 31, 2023

Really good customer service with quick response and helpful too. I would recommend their tools to help with email.

Masters of Mayfair
United Kingdom
Almost 4 years using the app
May 9, 2023

Satisfied with the customer service of omnisend, the advisor Salma, answered my question in an excellent time and gave solutions to all my doubts, thank you

Puro Estado Fisico
Colombia
Almost 4 years using the app
January 24, 2024

Thanks Baarath, helped me resolve an email issue I had.

Shop CK5.com
United States
Almost 4 years using the app