Reviews (5,981)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

July 2, 2016

I'm quite pleased with this. It is VERY easy to use. Helps me make my emails look nice and professional. I absolutely LOVE how you can just "pick" products to add and it automatically adds the pics, prices and descriptions!

Countingtheblessings
United States
7 days using the app
April 30, 2019

The support is amazing! Changed from Mailchimp to Omnisend and never regretted abit! Even though it's pricier but it's really worth the money!

Sake Inn
Singapore
7 days using the app
August 31, 2022

別のメールサービスと迷いましたが、たくさんメールを送りたいので、こちらにしました。日本のメルマガスタンドと違いできないこと(一部、二段階認証ができなかったり、ステップメール更新された場合に、新しい登録者に配信するなど)がありますが、コスパを考えると、当店には一番合っているのではないかと思っています。
サポートからのメールも、1日かかる場合もありますが、早めで安心できます。

ゆらぎやすいわたしの、おまもり薬膳ショップ
Japan
6 months using the app
January 12, 2020

Best email marketing app I have used so far and cheaper than others that have fewer features! Easy to use

M.A.D
United Kingdom
7 days using the app
Edited November 28, 2019

Awesome app, use it to automate my email marketing campaigns, easy to use. Would be a 5 star if it was more affordable annually

Maverick In Motion
United States
6 months using the app
March 29, 2023

Salma has been incredible to work with - very knowledgable and helpful!

I'm still learning the system but liking everything I'm seeing so far! Switching over from another ESP has been a bit scary, but they're making the transition simple.

Mouse Marketplace
United States
7 days using the app
Edited February 8, 2022

I wish we can give 0 stars here. VERY POOR CUSTOMER SERVICE. This is the best app to waste money. They promise Unli email on the pro plan, but it's really capped. The customer rep doesn't even know what their job is. They promise 24/7 support but it's really only Monday to Friday. 7 days before your billing you won't be able to send an email campaign unless you pay an extra 50 USD. They're also be charging you more than what you can send. THIS IS A SCAM APP.

Fishers Cart
Philippines
6 months using the app
Omnisend replied November 13, 2021

Hello there, and thank you for your review!

We are sorry to hear you have faced difficulties with emails sending on the Pro plan. Our support representative has reached out to you with more details on your case.

September 26, 2022

The tech support is great with Omnisend. Bassma assisted me and resolved my DNS question on a Saturday!!! I'm very impressed.

Perio Protect
United States
7 days using the app
August 15, 2019

Love it. Works really well. Easy to use. Not buggy and slow like MailChimp. Templates are great and beautiful too.

Bee Love Wraps
Australia
7 days using the app
March 29, 2016

Only new to using this app but it seems pretty helpful and super easy to use

Adults Dreams
Australia
6 months using the app