Reviews (6,023)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.

March 26, 2024

Wonderful customer support.

Poppy Dots Design
South Africa
Over 7 years using the app
January 21, 2024

Good and fast support, I like it :)

LICK A' ROLL
Portugal
7 months using the app
March 19, 2024

Quick support

bzyoo
Taiwan
About 2 years using the app
February 20, 2024

Just switched from Klaviyo and so glad I did. Omnisend is amazing and works very well with Shopify.

cbd-fountain
United States
3 days using the app
March 18, 2024

Super helpful app and amazing team!

4TH SUNDAY
United States
3 months using the app
February 5, 2024

Sehr kompetenter Service und hilfreiche Tipps! Agustin und seine Kollegen haben uns innerhalb weniger Stunden mit einem Problem beim DOI helfen können.

HOTELBOX
Austria
Over 3 years using the app
February 20, 2024

Customer Service replies in 4 minutes max.

Dizy Vintage
United States
3 months using the app
February 10, 2024

horrible couldn't connect to the store. customer support did not reach out to me. they say its a simple set-up but my situation was anything but simple

Shadowrks
United States
11 days using the app
Omnisend replied February 13, 2024

Hello and thank you for taking the time to leave a review!

We're sorry to hear that you've encountered issues while connecting your store. We also noticed that you're already in touch with our Support team, and they've assisted you with store connection.

They found out that the issue is stemming from the custom theme that you're using with the store. Please reach out to the theme developer for more insights on the issue.

April 25, 2024

Sanya and the others were very helpful and fast!

Lucky Dog Guitars
United States
3 days using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your feedback! We're pleased to hear that Sanya and our team were able to provide helpful and fast assistance to you. Ensuring prompt and effective support is important to us, and we're glad we could meet your expectations.

If you have any additional questions or require further assistance, feel free to reach out. We're here to help!

January 24, 2024

Dilara Very patient and helpful 5 stars

Tialloyelf
United States
2 months using the app