Reviews (5,983)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

Edited June 19, 2023

Easy to use intuitive platform and great support. Their pre-build automations get you started fast. Special thanks to Luiz for the support.

SERNES
Canada
4 months using the app
May 23, 2014

Super app, super responsive CS. I highly Recommend!

MikeStickler.com
United States
4 months using the app
June 29, 2020

I use this for several sites and it is easy to put an email together with products for your Shopify shop that generates great results in terms of sales acquistions. We know if we send an emailer out it will generate a couple of thousand in sales.

Bright New Things
United Kingdom
5 days using the app
Edited December 18, 2021

Cannot even get their own Reactivation Automated Reactivation Campaigns going. Two months and still not anywhere nearer getting this resolved....I cannot really recommend them and would actually move to Klaviyo. PLUS they themselves don't know how their system works AND even worse, they overcharge you so watch your bills!!! PS: And to answer to their reply - AFTER several months and continuous pushing they made it finally work. It is NOT beginner friendly, not logical at all and if you have one tag wrong the whole campaign isn't working. So thanks for your very useless reply to my review. totally appreciate you have wasted hours of my life I could have happily invested into something else more productive.

NAYA
United Kingdom
5 months using the app
Omnisend replied October 11, 2021

Hello there! Thank you for your review!

We are sorry you faced such issues with your automation. From the conversation you were having with support, we can see that your automations seem to be working fine after changing the setup a bit.

Please don't hesitate to contact our support whenever you see any issues with your email, we'll be glad to assist you. You can reach out to our support at support@omnisend.com or via chat in-app.

Thank you for your review once again!

February 19, 2018

Great app.It's user friendly.I really like it .So far so good

Ivis Boutique
United States
5 days using the app
June 8, 2018

i would recomend it to a freind.

Breads Den
United States
4 months using the app
July 4, 2019

This is the only app that is simple and really cares about your customers without charging you out front. Recommend this app for everyone especially beginners in email marketing!

Mimosa Hostilis
United States
5 days using the app
November 1, 2020

Was my first time picking up email marketing and the site is super easy to navigate and set things up. Responsive design and convenient features give you a good sense of how your segments and flows are doing. Where omnisend lacks in some features that come with other platforms, they make up for with phenomenal and lightening fast customer support. Any missing features have been supposedly passed onto the tech team so I'm curious as to their speed for pushing out new features according to customer feedback.

Supreme Pawtrait
United States
4 months using the app
October 23, 2020

Omnisends automation features are extremely beneficial for our guiding traction to our e-comm website!

CoastLine Group Storefront
Canada
4 months using the app
April 12, 2021

I had a very had time deciding between Omnisend vs Klaviyo + SMS Bump and I was on the verge of using Omnisend, I've tested out Omnisend which has many great features that Klaviyo does not have and furthermore better pricing as well, and it has it's own SMS marketing which integrates well with the email flow. However, I just find that SMS Bump has a more powerful SMS marketing platform than Omnisend (Omnisend's SMS platform is more to support the email marketing) and SMS Bump is not able to integrate and sync contacts with Omnisend, so I have no choice but to use SMS Bump with Klaviyo, otherwise I would definitely choose Omnisend over Klaviyo. If Omnisend's SMS platform is able to by it be a marketing platform without relying on it's email marketing, for example, perform abandoned cart reminders with unique discount codes that can be directly applied to the shopping cart when the customer clicks on a link in the SMS, then perhaps I might switch over to Omnisend some day, or if perhaps Klaviyo & SMS Bump gives me a lot of headache. But I do think Omnisend is a great app to use.

Rytrus
Singapore
5 days using the app