Reviews (6,023)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.

February 22, 2024

Great customer service!

UPSCALP
Australia
7 months using the app
February 13, 2024

Baarath was really helpful in verifying the new DNS settings!

STUDIO LHD
Ireland
29 days using the app
March 20, 2024

To Dilara
It was a pleasure to meet a girl who patiently answered questions.
She has perfect problem solving skills and answers my questions in an organised manner.

skimly
Netherlands
6 days using the app
March 31, 2024

good service and fast respond!!

MEGA LIFE
Canada
About 2 months using the app
Omnisend replied April 4, 2024

Thanks so much for your positive review! We're really glad to hear that you're happy with our service and that we were able to respond quickly to your needs.
If you ever need anything else, don't hesitate to reach out. We're here to help!

March 20, 2024

Excelente asistencia con el cliente, estaba sin poder configurar el DKIM y la agente Maria me ayudo, Thank you!

Sheanut
Portugal
6 months using the app
April 25, 2024

Very Very Expensive........

Composta Australia PL Abn90633576575
Australia
Over 1 year using the app
Omnisend replied April 29, 2024

Hello there,

Thank you for sharing your feedback with us. We understand your concern regarding pricing and apologize for any inconvenience caused.

At Omnisend, we strive to provide value for our users while ensuring a fair pricing structure. We continuously evaluate our pricing to offer competitive rates in the market.

To help optimize your billing and maximize the value of your investment with Omnisend, a senior representative has reached out to you. They will share best practices regarding audience management to ensure you get the most out of our platform.

We appreciate your feedback and the opportunity to improve. Please don't hesitate to get back to them via email.

January 9, 2024

Great step by step help!

Purveyor 15
United States
About 1 month using the app
January 29, 2024

Dilara was super helpful in resolving my issues quickly. Very pleased with Omnisend!

Miao Atelier
Singapore
3 days using the app
March 5, 2024

Fácil de usar y práctico con todo lo que se necesita

TREND RUSH
Colombia
7 months using the app
April 23, 2024

Baarath was knowledgeable and patient at went to great lengths to make sure I left the conversation armed with the answers I was seeking. Thank you for your assistance!

Your Pearlfect Gemz
United States
1 day using the app
Omnisend replied April 25, 2024

Hello there,

Thank you for your kind words! We're glad to hear that Baarath provided you with knowledgeable and patient assistance. Ensuring our customers leave with the answers they need is our top priority.

If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to help!