Reviews (5,984)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

June 2, 2018

It is a very powerful and customisable app. Great app, great support.

Knick Knack Collections
Australia
7 days using the app
July 1, 2020

Scammy app, the free plan doesn't exist even if we don't use the app. They stop the automation without notice

Règne Animal
France
7 days using the app
Omnisend replied July 1, 2020

Oh no, you are mistaken, we have a FREE plan. Customers on the free plan can send email campaigns, up to 2000 emails per day! More, you can setup signup forms, including a Popup on your store, use our advanced segmentation feature to target your audience for best deliverability results, and utilize the reports to check opens, clicks, sales rates, and more! Detailed pricing plans here >> https://www.omnisend.com/pricing/
If you need more time testing our app, just reach out to suppor@omnisend.com and we will grant more trial days for you :)

March 13, 2023

Omnisend has been a fantastic app in our transition from a different email marketing app! Andrés from Customer Support was prompt and so helpful in setting up automations similar to our former platform so that no triggers were missed. Highly recommend this app!

Fountainful
United States
7 days using the app
July 2, 2016

I'm quite pleased with this. It is VERY easy to use. Helps me make my emails look nice and professional. I absolutely LOVE how you can just "pick" products to add and it automatically adds the pics, prices and descriptions!

Countingtheblessings
United States
7 days using the app
April 30, 2019

The support is amazing! Changed from Mailchimp to Omnisend and never regretted abit! Even though it's pricier but it's really worth the money!

Sake Inn
Singapore
7 days using the app
February 9, 2022

i would like to send the emails with the names of the users, Also I have several emails from my business, could you please add the option to send the emails from different emails!... thanks!

Retro Chip
Spain
7 days using the app
Omnisend replied February 9, 2022

Hello there and thank you for your review!

We do have both features you've mentioned, our support representative has reached out with more details on this matter.

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a great day!

January 12, 2020

Best email marketing app I have used so far and cheaper than others that have fewer features! Easy to use

M.A.D
United Kingdom
7 days using the app
March 29, 2023

Salma has been incredible to work with - very knowledgable and helpful!

I'm still learning the system but liking everything I'm seeing so far! Switching over from another ESP has been a bit scary, but they're making the transition simple.

Mouse Marketplace
United States
7 days using the app
September 26, 2022

The tech support is great with Omnisend. Bassma assisted me and resolved my DNS question on a Saturday!!! I'm very impressed.

Perio Protect
United States
7 days using the app
August 15, 2019

Love it. Works really well. Easy to use. Not buggy and slow like MailChimp. Templates are great and beautiful too.

Bee Love Wraps
Australia
7 days using the app