Reviews (2,861)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly design and effective email marketing and SMS campaigns. They appreciate the ease of use, automation tools, segmentation, and integration with e-commerce platforms, which enhance engagement and conversion rates. The competitive pricing offers good value, and the responsive customer support is frequently praised for assisting with technical and strategic issues. The reliability and impact on sales make it a favored choice for marketing ...

February 18, 2023

Very responsive and fast customer support. Great platform. Very easy to design and send email for non-technical people.

Homobilia
United States
Over 3 years using the app
June 6, 2023

Very responsive and good support. Deniz provided quickly useful information to help solve my issue.

Kvalitetstid.no
Norway
Over 3 years using the app
October 4, 2023

Great app! Karine was super helpful and quick to answer any of my questions.

Bella-gia Boutique
United States
Over 3 years using the app
January 23, 2023

The support team has been very helpful. We recently had a couple issues with an email and Luiz stayed with me on the chat, followed up and made sure I was happy with the resolution. They were able to resolve the problem and got back in touch in a timely manner. I appreciate Luiz and his persistence on finding answers.
Thanks for the great support -
Sally
Cool Corks

Cool Corks
United States
Over 3 years using the app
February 24, 2023

Omnisend is really the best ever. We have tried almost everything on the market but nothing is as good! Staff are very helpful and always friendly and ready to help. Thank you very much! Keep up the standard!

DSF Antique Jewelry
United States
Over 3 years using the app
Omnisend replied February 27, 2023

Thank you for your review! Our team is always happy to assist!

June 10, 2024

they have great customer support! Baarath is the best, he helped me very quickly today. walking through the steps one by one. i was testing the app but i will use it because the outstanding customer service.

Fashion And Icon
United States
Over 3 years using the app
Omnisend replied June 13, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you had a great experience with our customer support, and that Baarath was able to assist you quickly and ...

Edited September 12, 2023

Omnisend is a game-changer for us. Its user-friendly interface and robust features make it a breeze to create and manage highly targeted email campaigns. Moreover, I'd like to extend special thanks to their outstanding support team and especially to Gediminas Dilertas – his prompt and knowledgeable assistance has been invaluable in helping me make the most of this powerful tool. Omnisend has ...

PURISH
Germany
Over 3 years using the app
Edited December 22, 2023

Melanie was very helpful with my new campaign!! She was very prompt and answered very quickly she was nice

Also Dilara was amazing professional and fast

The Buttress Pillow
United States
Over 3 years using the app
Edited February 3, 2024

Always helpful when I reach out for support. Plus the follow up is first class. They always want to be sure I have received the support I need. Most of the support is just because I am still in a learning curve due to time. I am sure once I have the time to slow down and spend more time with the app it will be of great help. I can see the potential.

Update for 2/3/2024.
Just spent a good amount ...

43 Chesapeake Court Antiques
United States
Over 3 years using the app
Edited May 22, 2023

05/22/2023 I had another positive support experience with Diego! A true professional and educator.

01/15/23 I had a concern about automation using the old email builder and what I needed to do as far as transferring to the new email builder, Diego did a great job of the show and tell and explaining how to make the transition. Again, I'm happy I chose Omnisend instead of another company.

09/26/ ...

One Great Coffee | Fresh Roasted Gourmet Coffee Beans
United States
Over 3 years using the app