Reviews (6,023)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.

April 18, 2024

If you want to donate $60 to them and not get anything in return, and I'm not the first one - (thinking about a class action lawsuit), install the software... and then talk to Robert who won't help you at all, he'll just send you pages unrelated to your requests.

D&J Grinders
United States
About 4 hours using the app
Omnisend replied April 22, 2024

Hello there,

We apologize for the frustration you've experienced. Your feedback is important to us, and we take your concerns seriously. We're dedicated to resolving this issue promptly and ensuring your satisfaction. Our senior support representative has reached out to you; please respond to them in the conversation.

Thank you for your patience and understanding as we strive to enhance our support services.

February 9, 2024

This Good!!!!

ModaMode
United States
About 1 month using the app
March 6, 2024

great

DECOGUY
South Africa
4 months using the app
April 3, 2024

Karine was incredibly helpful and was able to answer all my questions!

Lola Oceania
Canada
About 4 hours using the app
Omnisend replied April 9, 2024

Hello there,

We're delighted to hear that Karine provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you.
We appreciate your business and look forward to serving you again in the future!

June 26, 2024

Excelent

Crafting Einstein Inc.
United States
About 1 month using the app
Omnisend replied July 1, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you find our service excellent.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

February 9, 2024

Beran was a hero

Daylo
Denmark
About 1 month using the app
February 7, 2024

Really good and easy to do it!

PartyCreationStudio
United States
About 2 hours using the app
July 17, 2017

This app is very easy to use and effective. Good for gaining insight into the effectiveness of your emails too!

2pure
United Kingdom
Over 10 years using the app
June 6, 2023

Nothing short of fantastic! intuitive, fairly priced and extremely feature-rich. We've been using Omnisend for our marketing for some years, and have had great results.

Cuddledown
United Kingdom
Over 9 years using the app
November 15, 2023

Maria was very helpful!! Thank you!!! Very responsive/

R. Hanauer Bow Ties
United States
About 9 years using the app