Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

September 11, 2019

Loving Omnisend so far! Smooth transition over from Mailchimp. Looking forward to utilizing all the features.

ONL®
United States
2 days using the app
October 14, 2018

I signed up, spent a couple hours designing a really cool email to our customers, was so excited about launching it to only to have our account suspended. They are asking me to clean up my customer email list. It was even mentioned that emails over a year old need to be removed because they could potentially be unmonitored addresses or possible emails that were not opted-in by the customer. So right off the bat they are accusing me of being a Spammer. This is rubbish because our list is from customer who either signed up in our store or online to receive updates, coupons, and so forth from us. After reading the lower rated reviews I see that I am not the only one that encountered this.

Pawlee's
United States
About 2 months using the app
December 17, 2018

This app is ok! I wish it was more simpler than what ppl are saying, but still figuring it out and working with it.

Vivid Rush
United States
About 2 months using the app
June 14, 2023

Just starting out, but Customer support has been very good as of now. Salma and Matija have been very helpful in answering my questions fast!

Marssos
Estonia
2 days using the app
March 13, 2019

A great app. i am glad that i found it. lookig forward to using it for years to come. great way to keep all the marketing in the one place

Persistence Sports
Australia
2 days using the app
January 3, 2022

I am using this app to do my email marketing for my store. I think that it is pretty powerful but there is a lot to learn. I had some issues with integration that finally got resolved. It did take a bit of back and forth to get the correct work around. Glad it finally got resolved. Thanks

Fancy Frocks Fabrics
United States
About 1 month using the app
July 27, 2017

Very nicely done.
It would be nice if there would be a embedded static signup form.

Pi3g
Germany
2 days using the app
January 11, 2022

Awesome service and a really great platform! Look forward to getting our account fully set up and automations underway! Super quick interface also!

The Coffee Collective
New Zealand
2 days using the app
June 7, 2020

I really suck at the whole email marketing thing, it's just not my favorite thing and I always float around trying to find one that I get, but I don't get any of them, but this one is great!!!!! Even I can figure it out, plus it's beautiful. Highly recommended!!

Carmen Allison
Canada
2 days using the app
June 1, 2022

I was browsing the apps in order to find a good platform to send emails campaigns in time. I tried a lot during the research for this but WOW Omnisend is definitly something else. It's an intuitive app that's easy to use and have everything you need! And their customer service is 100%. Quick and precise, it makes me want to work even more with them ! Am definitly stopping with my research since Omnisend meets all my needs and I definitly recommend you to try it too !!!

MOBIESSENTIALS
Canada
2 days using the app