Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

May 10, 2019

It's really easy to use. The e-mail seems really pro and it's really good to work with this app. I advise everyone to use this for having grat and pro email to send to their customers. Thanks a lot

B-Utifulz
Switzerland
1 day using the app
Edited January 19, 2021

I do not recommend they will try to charger extra after not even sending one email to subscribers. Not worth it. UPDATE: I did clean my email list. I had to pay for that service as well. After that y'all want to charge extra for new emails.

Pi-K Candy
United States
About 1 month using the app
Omnisend replied January 18, 2021

Sorry to hear you had trouble with your first campaign.
There were some old email contacts on your list that no longer exist, so we had to pause the sending to protect your sender reputation. Approx. 30% of emails go bad in just one year, so regular list cleaning is a must to maintain a good sender reputation. The best approach is to check the contact list with Mailgun, Neverbounce, or any other similar service and unsubscribe those old contacts.
As soon as you review your contact list, we will resume the promotional email sending for you. Alex will help you out with this process; he is already reaching out!

December 13, 2017

excelente aplicacion recomendada

Shoppytyme
Colombia
About 1 month using the app
May 17, 2023

Schneller Kundenservice (thx to Luiz!), tolle Segmentierungsmöglichkeiten, super automatische Flows und tolle Einstellungsmöglichkeiten. Es gibt eigentlich nichts, was sich nicht einstellen lässt.

Pahle GmbH
Germany
1 day using the app
August 1, 2017

I haven't actually used Soundest at this time.

Spellcaster Wooden Toys Ltd
New Zealand
About 1 month using the app
April 29, 2022

Very easy to use and great support too. I migrated from old system and everything is working fine now.

Phong Cách Xanh
Vietnam
1 day using the app
September 11, 2017

I prefer this over Mailchimp... Far more user friendly!

Shop Natural Jewels
United States
1 day using the app
October 24, 2016

Very easy to use. This app definitely deserve 5 stars+

Made email marketing much easier for us.

www.finestmatchatea.com

Finest Trading Limited
United Kingdom
1 day using the app
June 17, 2019

It has potential for email marketing, good design and features; however deliverability of emails is REALLY bad. It's really frustrating to have chosen this app to work for and now having wasted long hours of work in a solution that doesn't do the job. I would recommend to test other solutions before jumping all in into this app, as I did.

Forest Homes
France
About 1 month using the app
Omnisend replied June 18, 2019

Hi Daniela, we understand how frustrating this may be, you found the app that you would like to use for your marketing, but you are not getting the expected results. We apologize for the time it's taking to get to where you want to be. It's always a challenge for migrating customers, it takes more time to get the trust from the internet service providers when you start sending from a different domain. Katherine just reached out to you, we will create domain records for your automation to help resolve the deliverability issue asap.

January 28, 2019

I used this app to help me gain subscribers and gain a following. It had definitely helped me do that.

Blackoa
United States
1 day using the app