Reviews (5,988)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.
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Literally switch from Mailchimp yesterday, which I should have done a long time ago. I am thoroughly impressed by customer service and ALL the many amazing features that Omnisend has to offer! I love their interface because it is so easy to navigate and their support videos are great. And Nikola came through with the quickness with chat support questions! I'm super excited to get all my automations created and finished!!!
This app is a complete scam. I'm unsure where these positive reviews are coming from but if you have a large mailing list, BUYER BEWARE! They added 8,000 untraceable subscribers overnight to our list. I'm not exaggerating, you read that right. We sent our last campaign on May 27 to all subscribers and the following afternoon when we logged in, our subscriber count had shot + 8,000 subs. Luckily, we've been working on our list for the past week so it was caught right away.
They were trying to place the blame on us saying we may have added 8,000 contacts manually (on what planet?). After we implied that these were added by them and this is bad business and suspicious on their part, they apologized profusely then started completely ignoring us until we got Shopify involved. Though, mind you, they were replying within 10 minutes of our messages prior to this.
We finally received a response after Shopify stepping in and after much back and forth they tried to say it was a "bot attack", lol - right. In the almost 4 years we were with Mailchimp, this has absolutely never happened.
Either they have no clue what's happening and there are some serious flaws in their platform or they're trying to place the blame elsewhere. The really strange part is we cannot trace them, no matter how many times we segment list and countless filters/tags we've tried. Nevertheless, this entire app is suspect. And with this sort of ridiculous response after days of being ignored, which is a pretty serious issue to ignore by the way, we immediately cancelled our account.
Shopify should definitely stop recommending this app to accounts migrating from Mailchimp, it's a complete scam and their "customer service" really has no knowledge of the platform and selectively mark messages as seen and unseen. This was a complete waste of time all around.
Watch Omnisend reply to this review with some BS. Save it, we've heard it all from your "team".
Apologizing is not enough to compensate for the issues you experienced. We definitely should have kept a better communication with you and kept you updated about the status of your case, our developers were still looking into the issue. We have resolved your puzzle and our Account Manager Laurynas reached out to you in a separate mail, with an extensive explanation on what happened, how to resolve it to ensure it does not happen in the future. It is definitely not the spam-bot attack and our support answer lacked competence at this point.
So sorry that this took up to the point where you decided to cancel your account. If you give us a chance, Laurynas will have a call with you to resolve the case entirely and discuss the terms that would convince you to start again with us from a clean slate. We admit all our mistakes and truly hope you can give us one more try.
So far I am very pleased with Omnisend. It is very intuitive and easy to use. I love the ability to choose products from my store with the product picker so I can quickly promote them to my customers. The ability to segment customers by previous purchases etc. is also really useful.
Nice app. It does nice work. All automated
Super quick and easy to set up and use. Lots of templates to choose from and loved the ability to customize many of the elements in the creatives! Brilliant!
Easy to use and lots of options to customize. Definitely would recommend!
www.ReelFishyApparel.com
its a bit confusing to navigate through the management system i think they need to change some things but seems ok. chat is pretty helpful.
I love this app. Very easy to work you don't need experiences with Email Marketing. I recommend it...
This app is powerful and easy to use. It has every tool needed for email automation at an affordable cost. Chat support is very responsive and quick to resolve any issues.
Next level features and customer support - night and day difference in comparison to Mailchimp - Beran was extremely patient and helpful with answering all my questions!