Reviews (5,986)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

September 4, 2019

Love how easy it is to use! Beautiful, professional emails created with exactly what I wanted. Thanks!

Love That Glass
United States
About 22 hours using the app
May 18, 2019

Very user-friendly, esp for us who are not trained in any eDM design. integration with shopify is supherd. highly recommended.

The Tree Stationery & Co. 大樹文房
Hong Kong SAR
About 22 hours using the app
June 8, 2018

It was really good and easy to use. The only problem is the sending time it use, it send so slow and should be faster.

Shop Corner Ph
Philippines
23 days using the app
August 8, 2019

Pretty app to look at but so far it's very confusing to use. I'm going to try another app. .........

Tiny Fries
United States
28 days using the app
Omnisend replied August 9, 2019

Hello Tiny Fries, so sorry to hear that your experience turned out not as well as expected. We are adding so many new features to ensure Omnisend app satisfies different needs of our customers and we are still trying to maintain the simplicity and the user-friendly environment. It's a shame that you found it too complex, just know that our support team works 24/7 to guide our customers through the functionalities. And more, we are very open for feedback, so if you could reach out to feedback@omnisend.com with more specification on what seemed too complex for you, we would be very willing to review and find ways for improvement. So truly hoping you will give us one more chance :)

October 4, 2022

This is a great app - during setup, I needed some help and the customer service was amazing! Thanks to Deniz and Nikola.

heiressstore
New Zealand
About 22 hours using the app
Edited May 17, 2019

We just moved over from Shopify, export of current lists was seamless, user interface was great and very simple to follow
definitely recommended
A nice feature addition would be to edit images size within the app

Start My Car
South Africa
About 22 hours using the app
April 3, 2019

This is THE APP that you need to increase sells ! Wow very nice product. I recommend 100%. It help me a lot to keep in touch with my customers. The SMS tool work perfectly !

Ginius.ca
Canada
About 22 hours using the app
October 18, 2016

Great app! Easy to use and user-friendly.

Za Online Store
Philippines
22 days using the app
July 22, 2023

Der Kundenservice ist super! Vielen Dank an Marie, du hast mir aber weitergeholfen. Die App hat auch ganz tolle Funktionen die ich jetzt erstmal alle austesten werde.

Emma & Marie
Germany
About 21 hours using the app
April 18, 2017

Very user-friendly, worked exactly as described. Fantastic!

Commercial Truck Parts
Canada
22 days using the app