Reviews (5,909)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive free plan that includes essential email marketing features, leading to improved customer engagement and increased revenue. It is praised for its user-friendly interface and seamless integration with Shopify, making it accessible for beginners. Key features include customizable templates and email automation, along with educational resources to enhance marketing efforts. The app's performance is reliable, with minimal issues reported. Customer support is highlighted as exceptional, with staff members like Baarath, Saleh, and Dilara noted for their responsive and helpful service, including detailed instructions and video tutorials.
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Just sent my first campaign with omnisend email marketing. Very user friendly. Can't wait for the analytics.
Omnisend is very easy to use. Fantastic training videos and documentation. Getting campaigns up and running was such a breeze, I really wish I had done it sooner! Highly recommend.
Just signed up for the free 14 day trial and have migrated all my Mailchimp contacts over. The process was easy, well-explained and all their profile data has come with them, including tags. I have received great support from the support team and timely responses to all of my questions. Within a couple of hours I had sent out my first campaign. Am extremely happy with the service so far. It's even provided me with better functionality than Mailchimp in that all the customer tags allocated in Shopify automatically synchronise with Omnisend. Very happy customer!
I absolutely love Omnisend. I have been with them for years, and I am glad to continue using them on all website ventures I travel.
I am a huge fan of Omnisend! Very easy, simple, user friendly. I'd recommend to all small businesses!
Excellent tool, great support, thank you so much it was exactly what i needed to get a bulk email out to my customers
doesnt do what it says, just too difficult to use.
SO FAR SO GOOD!!!! I LIKE IT!!
Seems they have a lot of "good reviews", most likely all of those are fake.
Installation and setting everything up is seemingly easy, but at least in our Abandoned Cart flow, we encountered lots of bugs. Issues with Omnisend:
- Emails go out at random times and the delay set between the emails is completely useless. For example an email that was supposed to go out 15 minutes after the abandoned cart, arrived in the inbox 8 hours later.
- At times the emails did not arrive at all, not even in the spam folder. This was not a setting issue.
- Worst part was that the final test we did with a completely new email, duplicate amount of emails were sent. Of course hours later once again, and then again 9 hours later.
- The discount code they generate does not seem to be automatically applied in the checkout. ...Did not investigate this further as the app proved to be useless, we are not even going to bother with support, they too did not reply as the recommended time frame.
All of this set us back 2 days. Would not recommend using.
Hello there; thank you for leaving a review; it is highly appreciated. We are sorry for the issues you faced.
As we can see, our Support Team was trying to help you investigate the case, but you haven't responded.
We will provide some info here as well, but please note that in order to investigate this case, we would need some examples of such cases (with their emails):
- There are few reasons for the issue with delay, it could be related to a contact who comes and updates their cart a few times, or it could be an editing workflow case;
- This issue would be better to investigate with our team and we would appreciate if you could provide an example of such case;
- Most likely related to frequency settings in the workflow and can be easily fixed by enabling this option;
- Shopify generates discount codes, Omnisend only sync them and adds to the email, in order to automatically add a discount code to the checkout page, you need to enable this option in discount settings when customizing your email.
Again, we are sorry for the issues you have faced, and we would be more than glad to assist you in our in-app chat or by email. You can send us an email to support@omnisend.com; our support is available 24/7.
Very easy to use thanks so much