Reviews (5,739)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and robust features for managing targeted email campaigns. They value its customizable templates, A/B testing, and automation capabilities. The 24/7 chat support is praised for its efficiency. Merchants report improved customer engagement, higher email open rates, and increased repeat customers. The seamless integration with Shopify and the ability to handle both email and SMS campaigns are also highlighted. Merchants find the pricing reasonable for the features provided.

March 8, 2023

Seems they have a lot of "good reviews", most likely all of those are fake.
Would not recommend using.

Vbestpk
Pakistan
6 minutes using the app
Omnisend replied March 22, 2023

Greetings! Thank you for taking the time to provide feedback on our product.

We're sorry to hear you didn't have a positive experience with our platform and that you have doubts about the authenticity of our reviews.

We take allegations of this nature very seriously and want to assure you that we do not engage in any practices involving fake reviews. We are proud of the positive feedback we have received from our customers and believe that our product is a valuable tool for businesses of all sizes.

We would be delighted to address any specific concerns you may have had with our platform. If you could provide us with more information about your experience, we would be happy to work with you to address any concerns.

Thank you again for your feedback, and we hope you can change your mind about us in the future!

April 9, 2020

Really great app, makes marketing very easy for a novice. Also, the tracking system that shows you where your customers have been is invaluable and very helpful for direct marketing to those clients that have subscribed, Love it!

Blue Ocean Sports
United Arab Emirates
7 minutes using the app
February 18, 2018

Good e-mail tool for online boutiques

Mishy Lee Boutique
United States
6 minutes using the app
Edited April 10, 2018

Giving 5 stars for easy access and navigation. Will update later after I have been able to work with program for a while.

Faeve
United States
4 minutes using the app
January 28, 2020

This app has been a great source for growing my email list and sales by being able to keep in touch with customers

Crazy4Beer
United States
4 minutes using the app
May 25, 2015

Great app, easy to use and best support!

Urban Watch
Croatia
3 minutes using the app
April 5, 2021

Five stars. Getting set up with Omnisend has been, very, very, easy. Having used four other alternatives, I'm greatly impressed by the ease of onboarding and getting started. Not just with the connection to Shopify, but also the ability to create dedicated signup forms which convert. In less than 15 minutes I created a meme, landing page, and started capturing emails. Thankfully, the most common flows were already set up, so I just uploaded some images, edited the copy, and watch the sends go out. Would recommend to a friend, coworker, or mother-in-law.

Rolled Up
Canada
March 3, 2021

Absolutely love this App! They are adding new features all the time and the support chat is very responsive and helpful. They have a lot of preset automations and a ton of helpful customer conversion tools. A must-have for any online store. Highly recommend this app!

Closed Caption
United States
February 22, 2022

My orders went up by 500%, I spent all night copying and pasting emails. In the end I installed Omnisend, and automated the emails for the product. Halleluyah! Saved. I'm not that clever at this email marketing, so I chose Omnisend as its the best drag & drop app for me

Inez White - Indigenuity
New Zealand
December 22, 2015

excellent app, we use it all the time. Very easy to use and looks great.

Loving Pets
United Kingdom