Reviews (5,975)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

March 2, 2018

great app works like a charm, its been really helpfull with my shop

Vapor Breathers
Guatemala
About 15 hours using the app
July 9, 2017

Have Not Had That Many Customers But App Seams To Work Fine,

Justenufstuff Online
United States
15 days using the app
March 7, 2023

Nikola helped me through every difficulty I had with updating my settings across platforms! Absolute legened. 10/10 support

The Farm
United Kingdom
About 15 hours using the app
December 13, 2016

Great !

Got lots of sales. Only comment would be that the cart recovery email timings are could do with some flexibility.

Cavacast
United Kingdom
15 days using the app
April 2, 2019

I used this app to help me contact my customers and the formats are beautiful. I definitely recommend this app for email marketing.

Dainty Peony
United States
About 15 hours using the app
February 3, 2024

The support team is always helpful and thorough. The live agents are timely and knowledgeable. Agustin helped me with a tedious, at least for me, troubleshooting problem and helped me resolve all issues. Additionally, Omnisend Help documentation and instructions are detailed and easy to follow.

Real Estate Instinct®
United States
15 days using the app
December 5, 2019

Unfortunately after nearly 2 hours and communicating with their customer service line no one could figure out how to make it work with Shopify. For me Omnisend was a total waste of time and sticking with my Vertical Response platform for all my emailing. Very dissatisfied with Omnisend and sad that even their customer service rep could not figure things out for me.

Natural Gut Wholesale
United States
16 days using the app
March 19, 2018

easy interface and does it's job perfectly.

Huay
United Kingdom
About 15 hours using the app
December 20, 2022

Great email marketing app, I've used them many times over the last few years and they have constantly improved their service. Amazing customer service. Fair pricing. Recommended!

AGILE USA
Canada
About 14 hours using the app
November 11, 2022

Great app, and has great customer service, Specially Kristina, very clear and fast answers. When you are new and don't know how to start she helps me a lot, with good examples and ideas on how to do it better.

Health Club Hashimoto
United States
About 14 hours using the app