Reviews (5,975)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

October 14, 2021

Worst customer support, they have a glitch in their system preventing us from reverifying any domain, it mentions the domain exists already. No customer support is present, no follow-ups are done. I have informed them about the issue over a week ago. DO NOT RECOMMEND! STAY AWAY

Ensy
Canada
13 days using the app
Omnisend replied October 18, 2021

Hello there! Thank you for your review!

Our support team was able to reach out to you to help you resolve the issue you were having.

We hope everything works perfectly on your end, if not - please don't hesitate to reach out at support@omnisend.com or in-app chat.

Edited June 25, 2019

I used this app to send my first Mmē. email after mail chimp and it was a breeze plus it had all the great features that mailchimp had. I highly recommend if you need a no fuss experience with pre-built templates and not limited to just your shopify product content

Mmē.
United States
About 12 hours using the app
November 13, 2019

The greatest app ever! Very easy to set up a campaign, to create the content and so on. Also check their blog for more info about marketing.

BJJ MALL
Romania
About 12 hours using the app
March 6, 2018

Good so far! Haven't gotten to send any emails yet, but it seems like everything works well.

Aldea Coffee
United States
11 days using the app
July 27, 2022

I DON'T really recommend this app, have no idea why automatically sent out the campaign, and the report only read by technical team internally, felt very disappointed…

Tara Wellness
Hong Kong SAR
12 days using the app
Omnisend replied July 29, 2022

Hello and thank you for taking the time to leave feedback!

Our Support Team discovered that the campaign you sent has since been deleted, so you were unable to access its report from your account.

But don't worry! By creating a segment of customers who have received a marketing message from you, you can see which contacts the campaign was sent to the deleted campaign. This campaign will be reflected in their marketing timeline as well.

Our customer service representative has contacted you with additional information on this matter.

Have a fantastic day!

June 2, 2017

The app is easy to use but unfortunately, the abandoned cart mail goes to the promotions tab in gmail. No wonder I didn't see any conversions. Ideally the mail must land on the inbox.

Spartan Progear
India
14 days using the app
Edited March 30, 2020

Seems very easy to use and set-up within Shopify. I've used Klaviyo before but this seems to be just as feature rich for less money

Alfie Reid
United Kingdom
11 days using the app
October 29, 2020

Great app!
Easy to use. I've setup the cart recovery in a quick timeline. Overall it's good. I recommend this to everyone!

Lio Fashions
India
11 days using the app
February 13, 2018

Cool app, It's helpful for email retargeting =)

Cinemerch
Australia
About 11 hours using the app
January 31, 2024

Beran was super helpful with my tech roadblocks. Things are up and running now thanks to him and timing was great as well 5/5

LuxeGents
United States
About 10 hours using the app