Reviews (6,023)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.

July 30, 2022

This is a dreadful email platform that requires a lot of work just to integrate with your existing Shopify forms. Want to send a lead magnet based on a shopify form? Good luck. Subscribers from all forms are lumped into one source. Calling this "made for Shopify" is using a VERY broad brush. Want to embed a form? You get one line. That's it. Otherwise it has to be a pop-up or landing page. I have requested help to get my store connected and it finally is, but that's because I researched and added my own code. I still can't distinguish which form an email came from so I know which automation to send. Their help desk responds quickly, but it's cursory and they tell you "the right department will help you in a few days". It's been a few weeks and I can't get basic questions answered. It's useless to me and I'm moving on.

Jenny Bova | Art & Design
United States
18 days using the app
Omnisend replied August 1, 2022

Hello there, and thank you for taking the time to leave a review!

Indeed, Omnisend uses Shopify Webhooks to transfer subscribed contacts to your Omnisend account when using 3rd party forms. This process is completely automated and does not require any input from you. Omnisend will not be able to capture additional forms on your website unless they are included with your Shopify theme.

Custom forms will continue to function, and contacts will continue to be routed into your Omnisend account if the form is linked to Shopify. Omnisend will obtain the contact information in this case by syncing it from your Shopify backend.

There are lead magnet options such as embedded forms and landing pages that you can use on your website. In this case, Omnisend supports separate tagging, so you'll know where the contact came from exactly! 

Please accept our apologies for the inconvenience; a support representative has already contacted you with more information on this matter.

Have a great day!

March 15, 2019

So far so good++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Fitmag.shop
Romania
About 16 hours using the app
Edited February 26, 2021

easy and fast integration, hope u add more email template and form template hope u add more email template

Miniletics
Indonesia
16 days using the app
June 23, 2018

Great automation apps and easy n a lot of feature

Women Luxury Shop
Singapore
About 16 hours using the app
May 5, 2018

Great App...easy to setup...!!

Faburaaa
United States
16 days using the app
March 2, 2018

great app works like a charm, its been really helpfull with my shop

Vapor Breathers
Guatemala
About 15 hours using the app
July 9, 2017

Have Not Had That Many Customers But App Seams To Work Fine,

Justenufstuff Online
United States
15 days using the app
March 7, 2023

Nikola helped me through every difficulty I had with updating my settings across platforms! Absolute legened. 10/10 support

The Farm
United Kingdom
About 15 hours using the app
December 13, 2016

Great !

Got lots of sales. Only comment would be that the cart recovery email timings are could do with some flexibility.

Cavacast
United Kingdom
15 days using the app
April 2, 2019

I used this app to help me contact my customers and the formats are beautiful. I definitely recommend this app for email marketing.

Dainty Peony
United States
About 15 hours using the app