Reviews (6,023)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan that supports new businesses and enhances customer engagement through effective email and SMS campaigns. Its user-friendly interface features customizable templates and easy integration with Shopify, making campaign management straightforward. The responsive customer support and valuable educational resources are also highly praised, making it a recommended tool for integrated marketing efforts.

October 6, 2016

This app has the functions you need and the ability to really narrow down your audience for your campaigns. You can segment anyway you like. Great Email Marketing App!

Nostalgia Den
United States
1 day using the app
December 8, 2023

I am blown away by the support staff, so helpful and so much info.

finesse.
Canada
1 day using the app
August 23, 2022

Quick and excellent support, and I really appreciate the straightforward and easy-to-use interface. Omnisend does a very good job of explaining things in simple and helpful terms (which is necessary for a technical idiot like me).

Fomato Wholesale
United States
1 day using the app
Edited December 25, 2019

thank you ,I received the product it take 2 days

noisy choice
United States
1 day using the app
November 29, 2016

I just set up my first email campaign and it was very easy. Importing my contacts from Mailchimp was simple. Thank you Soundest!

Courierware Messenger Bags
United States
1 day using the app
Edited April 13, 2019

The support was very helpful but this app is a disaster. Always received my tested emails in spam folder. Useless.

Random Cart
Bulgaria
1 day using the app
Omnisend replied April 14, 2019

Terribly sorry to hear about the issues you had. Test emails might land in spam due to the TEST title used in the messages. Great news, we are trying different techniques to ensure this is no longer an issue. Please reach out to our Support team, we are here to help 24/7. We will check the issue and try different methods for you to reach the best results!
Customer Success Team

May 12, 2023

Successful & professional support at the help desk. They resolved all issues and helped to set up my first workflow

Laser I Store
United States
1 day using the app
October 27, 2019

this app has helped my buisnes soo much i could not have done it without it.

Utifki
United Kingdom
1 day using the app
July 9, 2022

Literally switch from Mailchimp yesterday, which I should have done a long time ago. I am thoroughly impressed by customer service and ALL the many amazing features that Omnisend has to offer! I love their interface because it is so easy to navigate and their support videos are great. And Nikola came through with the quickness with chat support questions! I'm super excited to get all my automations created and finished!!!

Graffiti Panda
United States
1 day using the app
December 19, 2021

J' ai configuré, enregistré mon premier mail en français. A la réception de mon mail test qui est arrivé dans les spams, celui-ci est un mélange anglais/français. Dommage car simple d' utilisation.

JacnoBijoux
France
1 day using the app
Omnisend replied December 20, 2021

Hello there, thank you for your review!

We are glad that you find our app easy to use! We have reached out to you via email with the setup recommendations to prevent the issue you faced. Let's keep in touch!