Reviews (6,026)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
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Putting together a nice-looking e-blast with featured products etc. is very easy with this app. I would definitely recommend giving it a try.
not bad at all. Not easy to set up at the very begining but the customer support is very reactive to help. Very appreciated . using the app since 3 days but for now nothing to add, so nothing more to say about it. I dont use all the features but i will if needed
On this application description page, I did not find any description of the validity period.
Now, the 50% off coupon code they provided has expired. Very disappointed.
And, at this moment. They still show this coupon code.
Hey, don't be disappointed, we will, of course, apply the discount for you since it only ended a few hours ago :) Serge is already reaching out to you.
I've been contacting the support team for so many times but no one responded to me at all. But they said their help is available 24/7. Where is the help now when I needed it.
Hello Bedazzled Closet,
We are available 24/7, and you can reach us via the in-app chat on the Omnisend app, find the chat bubble on the left bottom corner. Usually, customers get a response within a few hours.
It seems like you may have sent us an email that was not delivered. But we are here to help, reach out via the in-app chat, and we will solve any issues you are having.
You can't do anything without upgrading your plan, what a waste!
I've used this app for an hour, everything seems to work well. Will update once I've run my first campaign.
Worst support on Shopify! They have no clue what they are talking about. They kept switching with different agents giving multiple contradictory answers. Resulting in explaining the same thing over and over again, and losing potential subscribers in the meantime. They offered help from their technical support, but the technical team never helped. Over a week later: they will tell you to ask your own developer as their Technical Support is limited to acting only in internal situations! What a waste of time.
Greetings and many thanks for your review!
We're doing our best to provide you with accurate feedback, which requires our Support Team to escalate the problem to our Technical Department.
Following our Tech Team's examination, we determined that the issue is on your end. To ensure that the footer form captures and pushes subscribers to Omnisend, the form classes should be modified in the theme file. They are editable on your end only. As a result, our Technical Support team is unable to act on your behalf.
Our senior support representative has already contacted you with some additional information regarding this situation.
Have a fantastic day!
Worst customer support, they have a glitch in their system preventing us from reverifying any domain, it mentions the domain exists already. No customer support is present, no follow-ups are done. I have informed them about the issue over a week ago. DO NOT RECOMMEND! STAY AWAY
Hello there! Thank you for your review!
Our support team was able to reach out to you to help you resolve the issue you were having.
We hope everything works perfectly on your end, if not - please don't hesitate to reach out at support@omnisend.com or in-app chat.
I used this app to send my first Mmē. email after mail chimp and it was a breeze plus it had all the great features that mailchimp had. I highly recommend if you need a no fuss experience with pre-built templates and not limited to just your shopify product content
The greatest app ever! Very easy to set up a campaign, to create the content and so on. Also check their blog for more info about marketing.