Reviews (5,991)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.
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Like the look of this app, however, after two hours of trying to set up, I give up. Not every easy to understand for a new user and thought it could link better with your store to be more automated or you could choose what you wanted. Most need you to input a product for a campaign, what a pain. Needs to have a tutorial to help you set up each campaign the first time. just way to hard to figure out on your own
Sorry to hear you went through such troubles setting up.
We truly value your feedback, thank you for taking the time to write the review. The teams are already working together so we could provide improved training materials to our customers in the future for easier setup and use of our product.
Switched from MailerLite to Omnisend and so far, so good. Had a little trouble in setting up (e.g. CSV file upload not working or some issues with automation set-up). But the team is on point and always here to help, quick response times. Thanks Salma for sorting out the issue with the automation for us!
it's hard to use for beginners, But the support & help is really amazing, Maybe if they can work on their ux, it will be amazing.
Thank you for your honest feedback!
I like it, very useful. I hope there are some sales.
Very useful and efficient tool to manage email campaigns and others. I'm in trial, I don't what's the value in basic plan...
Glad you like Omnisend!
On a free plan, you will be able to use various signup forms, send email campaigns, track performance metrics in the reports section... You can find more information about pricing plans here: https://www.omnisend.com/pricing/
I used the app for many days now, and it is not sending out emails to abandoned visitors. It comes with a huge opportunity cost. Support is quick and always available, but takes a lot of time to sort this. I am uninstalling the app as it comes with an opportunity cost. Guys have a plan b app
Sincere apologies regarding the unpleasant experience you had starting out. The time it was taking us to review your issue was way too long. We have sent you an email, with possible solutions, but it seems you have not opened it yet. Send us a message to support@omnisend.com, this time we will assist you with each and every step and make sure everything is set-up correctly. We truly hope you will review your decision and will give us a second try!
Customer Success Team
DON'T Wate your time with this, very bad service, look elsewhere for a better app. A complete waste of my time.
This isn't a very good app if you are not a coder. There were a lot of bugs that prevented certain aspects the templates from functioning correctly. Unfortunately, I was told that their technical team was too busy solving other issues and was directed to a link with CSS and HTML codes to fix it myself. They have a chat option that will try to help, but they are very limited.
This App is great and easy to use. I had one question and initiated a live chat with Stefan. He was awesome and within a matter of 5 minutes problems solved (it was my mistake) but he was awesome! Highly recommend this App to anyone!
Omnisend is very easy to use. Fantastic training videos and documentation. Getting campaigns up and running was such a breeze, I really wish I had done it sooner! Highly recommend.