Reviews (6,026)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
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Very useful and efficient tool to manage email campaigns and others. I'm in trial, I don't what's the value in basic plan...
Glad you like Omnisend!
On a free plan, you will be able to use various signup forms, send email campaigns, track performance metrics in the reports section... You can find more information about pricing plans here: https://www.omnisend.com/pricing/
I used the app for many days now, and it is not sending out emails to abandoned visitors. It comes with a huge opportunity cost. Support is quick and always available, but takes a lot of time to sort this. I am uninstalling the app as it comes with an opportunity cost. Guys have a plan b app
Sincere apologies regarding the unpleasant experience you had starting out. The time it was taking us to review your issue was way too long. We have sent you an email, with possible solutions, but it seems you have not opened it yet. Send us a message to support@omnisend.com, this time we will assist you with each and every step and make sure everything is set-up correctly. We truly hope you will review your decision and will give us a second try!
Customer Success Team
DON'T Wate your time with this, very bad service, look elsewhere for a better app. A complete waste of my time.
This isn't a very good app if you are not a coder. There were a lot of bugs that prevented certain aspects the templates from functioning correctly. Unfortunately, I was told that their technical team was too busy solving other issues and was directed to a link with CSS and HTML codes to fix it myself. They have a chat option that will try to help, but they are very limited.
This App is great and easy to use. I had one question and initiated a live chat with Stefan. He was awesome and within a matter of 5 minutes problems solved (it was my mistake) but he was awesome! Highly recommend this App to anyone!
So far so good. I would like to see a better dashboard.
Omnisend is very easy to use. Fantastic training videos and documentation. Getting campaigns up and running was such a breeze, I really wish I had done it sooner! Highly recommend.
Just signed up for the free 14 day trial and have migrated all my Mailchimp contacts over. The process was easy, well-explained and all their profile data has come with them, including tags. I have received great support from the support team and timely responses to all of my questions. Within a couple of hours I had sent out my first campaign. Am extremely happy with the service so far. It's even provided me with better functionality than Mailchimp in that all the customer tags allocated in Shopify automatically synchronise with Omnisend. Very happy customer!
I absolutely love Omnisend. I have been with them for years, and I am glad to continue using them on all website ventures I travel.
I am a huge fan of Omnisend! Very easy, simple, user friendly. I'd recommend to all small businesses!