Reviews (5,976)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

October 18, 2022

Omnisend is very easy to use. Fantastic training videos and documentation. Getting campaigns up and running was such a breeze, I really wish I had done it sooner! Highly recommend.

Moonstone
Canada
About 8 hours using the app
April 12, 2019

Just signed up for the free 14 day trial and have migrated all my Mailchimp contacts over. The process was easy, well-explained and all their profile data has come with them, including tags. I have received great support from the support team and timely responses to all of my questions. Within a couple of hours I had sent out my first campaign. Am extremely happy with the service so far. It's even provided me with better functionality than Mailchimp in that all the customer tags allocated in Shopify automatically synchronise with Omnisend. Very happy customer!

Go Get Sober
United Kingdom
About 8 hours using the app
October 21, 2018

I absolutely love Omnisend. I have been with them for years, and I am glad to continue using them on all website ventures I travel.

VEXMIND
United States
About 8 hours using the app
March 29, 2020

I am a huge fan of Omnisend! Very easy, simple, user friendly. I'd recommend to all small businesses!

The Game of Spades
United States
About 8 hours using the app
June 27, 2018

Excellent tool, great support, thank you so much it was exactly what i needed to get a bulk email out to my customers

Planet Yum Fine Fragrances
Australia
About 8 hours using the app
July 23, 2018

SO FAR SO GOOD!!!! I LIKE IT!!

This Is Michigan Designs
United States
About 8 hours using the app
January 26, 2017

Very easy to use thanks so much

Eventcharacters
United States
About 7 hours using the app
Edited June 2, 2019

switched from mailchimp, easy to use, some nice features i didn't have before,
templates look better my opinion, happy so far

The Pomade Shop
Australia
About 7 hours using the app
Edited April 6, 2017

I am certain that this is an excellent app. But very occasionally numerous issues occur whereby an app simply does not work. My initial issue was with Shaw, one of Canada's largest telecommunications companies. Shaw's spam filters had (wrongly) listed soundest as a spam associated company and froze my emails when I used the soundest name. Shaw is most certainly incorrect in this but it was still a nuisance to manage.
Then I had considerable difficulty in setting up the 'easy to use' system. Again I am sure that it is 'easy to set up' but perhaps not for me. The support staff at soundest support tried hard to resolve the issues and I am grateful for their assistance, but it was without any success. Sometimes even with the best will in the world things just do not work and it is best to move on.

Side Street Studio
Canada
About 7 hours using the app
Edited January 11, 2019

Just finished setting up my first newsletter template and a subscribe pop-up on exit intent for Genius Lab Gear. The UI is incredibly smooth and well-designed. They barely sacrifice customization options to achieve this. I was also impressed that I could schedule the emails for any time and segment subscribers into many lists. I'm on the free plan and I think think that will be just fine for me until I see some serious growth!

Genius Lab Gear
United States
About 7 hours using the app