Omnisend Email Marketing & SMS

I wanted to take a moment to share my incredible experience with the Omnisend email marketing app and, more importantly, the exceptional customer support provided by Baarath. As a webshop owner, finding the right tools for efficient communication with customers is vital, and Omnisend exceeded my expectations in every way.

When I encountered some challenges while using the app, I decided to reach out to their support team. To my surprise, I received assistance almost immediately, and it was Baarath who took charge of my query. Right from the start, he demonstrated a level of friendliness and professionalism that put me at ease.

What truly sets Baarath apart is his dedication to ensuring customer satisfaction. Not only did he provide step-by-step guidance, but he went above and beyond by creating two personalized videos that explained how to resolve my issue. I've never experienced such personalized support before, and I was genuinely impressed by the effort he put into helping me.

His deep understanding of the Omnisend app's features was evident as he walked me through the solutions. Baarath's patience, clear communication, and willingness to assist stood out throughout our interactions. He not only solved my problem but empowered me with knowledge that will undoubtedly benefit my webshop's email marketing efforts in the long run.

As for the Omnisend app itself, I can confidently say that it's a powerful tool for email marketing. The features are comprehensive and user-friendly, making it an ideal choice for businesses of all sizes. However, what truly solidified my loyalty to Omnisend was the exceptional customer support provided by Baarath.

In my opinion, Baarath's exceptional service deserves recognition. His commitment to helping customers succeed is commendable, and I wholeheartedly believe he should receive a raise for his efforts.

In conclusion, I wholeheartedly recommend Omnisend for its outstanding email marketing capabilities, but above all, for the incredible customer support experience exemplified by Baarath. If you're searching for an email marketing app that not only delivers exceptional features but also unparalleled customer service, look no further.

A big thank you to Baarath and the entire Omnisend team for making my journey as a webshop owner smoother and more successful. Your dedication is truly appreciated!

The app is pretty awesome, very easy to use like Mailchimp. Everything was going great, and I was loving the app. That is until I sent my very first Email to the subscribers Soundest gathered from our Shopify store customers. I've been using Mailchimp for years and never had an issue. However, with my first email with this App, it was stopped after about 20 minutes, because of poor metrics??? Like I said, never had an issue with my Mailchimp account, or poor metrics. I was considering ditching Mailchimp and using this as my new Newsletter program, but I don't know now. I have a huge list in Mailchimp that I haven't even imported yet. I only sent the email to what Soundest gathered from our shopify customers as a test. Anyway, disappointing, really like this app's features.

It's a great app. I love it,And with 15,000 free emails a month, it's great for small sellers. so good

This app is much better than Mailchimp, I can do so much more. They have great customer service that response right away. I recommend this app and it's a low monthly fee.

Great for email campaigns! Really easy to use interface that gets the job done quickly. Haven't used all the features yet, but excited to keep trying them out.

A pretty positive start!
Just installed Omnisend and had a few issues with setup (our lack of technical expertise was the problem not Omnisend). Diego, in support, was knowledgeable, helpful and fast! It's rare these days for most live chat agents to actually provide real support, AND have the right answers 'out of the gate', but that's exactly what we received. It makes a big difference starting out with a new application knowing that someone is there to help 24/7, instead of having to wait until the next business day.
Diego made the somewhat scary switch from our previous (well known) email marketing service to Omnisend a lot easier.

Just subscribed to Omnisend... Great first experience!
Had an issue with the currency setting that was immediately solved in lightning speed by Augustin :-) Thanks a million

Limited services and support for businesses using 'Buy Button' only. If you do not have a regular Shopify plan, you cannot trigger automation or create sign-up forms on your website. Very disappointing.

Omnisend is super straightforward and intuitive (and I am not techy at all). I was eager to get a welcome pop up on my website to grow my email list. I was able to get it working with my brand colors within 15 mins. I was also having trouble getting my email domain to translate for emails sent through Omnisend. Baarath from the Omnisend Support Team walked me through it through the chat function and had it fixed within 10 mins! HIGHLY recommend this app for your email marketing needs!

The support team is always one of the best SAAS customer support teams I have dealt with! They respond quickly and will work with you; supplying screen recordings/screen shots to aid in discussion. Additionally, they are always working their best to create a solution to your need. I was adding a 3rd website to their platform and ran into some challenges with their pricing due to the way the third website was set up/grew overtime. Kamilia added my account to a new BETA pricing model that better aligned with our business needs, permitting us to cost effectively migrate to Omnisend for this storefront.
If you have not tried Omnisend I would suggest you give it a try! Their pricing is really good especially if you're looking to grow/target SMS. Additionally, you can see a lot of foundational work being done on the platform that is going to upgrade it from its already solid state to a future knockout!!!