Reviews (6,024)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

August 28, 2023

Great app and easy to use. Sent my first email in no t too much time at all. If I get stuck help is not too far away!

Wrap&Go
New Zealand
About 4 hours using the app
October 13, 2023

Absolutely incredible customer service, so detailed in their responses, I don't think I'm exaggerating when I say it's probably the best customer service I've ever had. So appreciated thank you, very easy to use the app and everything works great.

Birch Glass
United Kingdom
About 4 hours using the app
October 4, 2016

Useful tool very user friendly. Love the ability to pull products with images and descriptions and create my own template using a WIX style interface, also as a developer I love the freedom to be able to add my own html code if I choose to do so.

Surviving Southern
United States
4 days using the app
December 3, 2019

We love Omnisend! We were using another email marketing program and we were very unhappy with it. We switched to Omnisend and everything is great. It runs smoothly, its fast, and it is super easy to use! Couldn't be happier! Thank You from FITT Professional Weight Loss LLC

FITT Professional Weight Loss LLC
United States
About 4 hours using the app
March 14, 2022

I was looking for this. Easy to use, great design template and amazing feathers for email marketing.

MUSCLE POUND®
Canada
About 4 hours using the app
September 11, 2016

Simple, Clean and to the point <3

Fanillacouture
Qatar
About 4 hours using the app
August 9, 2019

I used to try to use klavio but it just gave me headaches honestly, with omnisend thigs where a lot more smooth and now i am actually starting to send email campaigns after just 1 day of setup. App is looking good!

GG Good Game
United States
4 days using the app
Omnisend replied August 12, 2019

Thank you for your review. We are happy you like Omnisend, we have a lot of new things to offer, like different channels for your marketing communication - use SMS, Facebook Messenger, Push notifications, Whatsapp and more to send messages to your customers. So feel free to reach out in case you need any help with the setup.

May 24, 2018

So far so good. Appreciate the organization of everything, it helps to alleviate the chaos of running an email campaign.

Trendi Jane
United States
4 days using the app
Edited January 17, 2019

So I installed this app after having some positive feedback from another merchant. However it said free to install, but no where did it say monthly plan until after I installed and clicked further. Disappointed really, I'm happy to pay as long as Omnisend is upfront about it.

Seamstress Fabrics
Australia
5 days using the app
Edited April 30, 2019

Trying this app out as an alternative to Mailchimp. I like the ease of design with templates. I do wish that GIFs were included in the photo gallery. Other than that, I am sold.

Fancy Free Hair & Skin Shop
United States
4 days using the app
Omnisend replied May 2, 2019

Thank you for your review, glad you like Omnisend! Good news, you can actually add GIFs using the Insert Image function in campaigns and automation. Have more feedback for us? We love customer feedback, please feel free to share it using the feature feedback form on our What's Next page https://www.omnisend.com/whats-next/'
Customer Success Team