Reviews (6,019)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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I used to try to use klavio but it just gave me headaches honestly, with omnisend thigs where a lot more smooth and now i am actually starting to send email campaigns after just 1 day of setup. App is looking good!
Thank you for your review. We are happy you like Omnisend, we have a lot of new things to offer, like different channels for your marketing communication - use SMS, Facebook Messenger, Push notifications, Whatsapp and more to send messages to your customers. So feel free to reach out in case you need any help with the setup.
So far so good. Appreciate the organization of everything, it helps to alleviate the chaos of running an email campaign.
So I installed this app after having some positive feedback from another merchant. However it said free to install, but no where did it say monthly plan until after I installed and clicked further. Disappointed really, I'm happy to pay as long as Omnisend is upfront about it.
Trying this app out as an alternative to Mailchimp. I like the ease of design with templates. I do wish that GIFs were included in the photo gallery. Other than that, I am sold.
Thank you for your review, glad you like Omnisend! Good news, you can actually add GIFs using the Insert Image function in campaigns and automation. Have more feedback for us? We love customer feedback, please feel free to share it using the feature feedback form on our What's Next page https://www.omnisend.com/whats-next/'
Customer Success Team
Nicolas is a wonderful Rep and truly knows how to handle the customer's affairs. Amazing Work!!!!!!!
Customer service was excellent when I had problems setting up my marketing! Beran is the best. He walked me right on through the process taking his time. I never felt rushed. Can we request our support people? Because Beran is my guy! (SMILE)
Andivia Beauty
I was excited to start with this app. I saw all the great reviews. So far, I have been unimpressed. It is not dummy-proof. I didn't know where to start to get setup. I fumble around for hours. Customer Service pointed me to over one hundred articles. All I need is one good article. Thank you. Finally, I made some progress in learning the app. I was making my first email campaign when I found out that Customer Service had no clue regarding the logo and picture dimensions of the templates. I thought. You must be kidding me. I would have to sit and figure out on PhotoShop what the sizes should be for the apps template. Should I make the sizes for the logo 150x150px, 1600x745px, 550x300px and so on. What app doesn't know its sizes for examples given so that you could just plug in your pics at the recommended sizes for templates. I must rate this app a 1 star so far
Hi,
Sincerely sorry you are feeling this way... Starter guides is definitely an area where we can improve, so we are already working on those! Thank you so much for your honest feedback, we will make sure it reaches the relevant product and support teams.
Customer Succes Team
Easy to use, fancy template is ready, and mail design blocks are firm to design emails. Quick response by user support. I love this product.
Olesia has been fantastic, can't do enough to help and very polite. That said I think the support process could be sped up drastically if they could share your screen and talk you though the steps instead.
Works fine until they randomly suspend your account without letting you know that it was suspended or why. There is a contact support button in two locations that doesn't work. Hours and hours of work just down the drain.