Reviews (6,024)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.
Refine
-
By rating
Nicolas is a wonderful Rep and truly knows how to handle the customer's affairs. Amazing Work!!!!!!!
Andivia Beauty
I was excited to start with this app. I saw all the great reviews. So far, I have been unimpressed. It is not dummy-proof. I didn't know where to start to get setup. I fumble around for hours. Customer Service pointed me to over one hundred articles. All I need is one good article. Thank you. Finally, I made some progress in learning the app. I was making my first email campaign when I found out that Customer Service had no clue regarding the logo and picture dimensions of the templates. I thought. You must be kidding me. I would have to sit and figure out on PhotoShop what the sizes should be for the apps template. Should I make the sizes for the logo 150x150px, 1600x745px, 550x300px and so on. What app doesn't know its sizes for examples given so that you could just plug in your pics at the recommended sizes for templates. I must rate this app a 1 star so far
Hi,
Sincerely sorry you are feeling this way... Starter guides is definitely an area where we can improve, so we are already working on those! Thank you so much for your honest feedback, we will make sure it reaches the relevant product and support teams.
Customer Succes Team
Customer service was excellent when I had problems setting up my marketing! Beran is the best. He walked me right on through the process taking his time. I never felt rushed. Can we request our support people? Because Beran is my guy! (SMILE)
Easy to use, fancy template is ready, and mail design blocks are firm to design emails. Quick response by user support. I love this product.
Olesia has been fantastic, can't do enough to help and very polite. That said I think the support process could be sped up drastically if they could share your screen and talk you though the steps instead.
Works fine until they randomly suspend your account without letting you know that it was suspended or why. There is a contact support button in two locations that doesn't work. Hours and hours of work just down the drain.
I'm moving from Mailchimp to Omnisend... So far: Awesome! It was very easy to integrate, Email templates are easy to customize. I'm loving it.
I have just used this app for the first time. I found it really user friendly, fast and looks great. The templates that are available are quick and easy to use also. Definitely will use again.
I found this app easy to use. They had great tutorial videos which were easy to follow. I would recommend it to anyone starting out.
I can't tell you about results yet, but the setup is easy and fun, themes are nice, App is pretty straightforward