Reviews (6,018)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

November 12, 2019

I have just used this app for the first time. I found it really user friendly, fast and looks great. The templates that are available are quick and easy to use also. Definitely will use again.

Hope and Harvest
Australia
About 3 hours using the app
February 26, 2022

I found this app easy to use. They had great tutorial videos which were easy to follow. I would recommend it to anyone starting out.

Ciaobellatre
United States
About 3 hours using the app
March 10, 2019

I can't tell you about results yet, but the setup is easy and fun, themes are nice, App is pretty straightforward

CaseVoid
France
About 3 hours using the app
Edited April 28, 2019

Doesnt have standard features such as sending a file via attachment, when i ask to cancel having only signed up less than 24 hours before i was informed im not entitled to a refund as i had already sent an email out to my subscribers. I sent it out to test the email set up after what i thought i was on a trial period i feel i was conned into then having to pay a monthly fee to trial it. NOT HAPPY, tried to reason with customer support, no reasoning at all, its clear that 24hours this email marketing app is not what i need and it was not clear, so you would think they would use common decency and refund me. which they have refused to do.

Shabby Nook
United Kingdom
3 days using the app
Omnisend replied April 29, 2019

Terribly sorry to hear about your experience, we will help you resolve all the issues you are having. Our Customer Support Team have already reached out to you to inform about the refund.
As for the feature you are looking for, with a lot of customers migrating from Mailchimp, we have committed to releasing a lot of new features before 14th May (https://www.omnisend.com/upcoming-features/). After the deadline we will continue developing the tool and send a file feature is on our list for the future.

September 18, 2022

Easy to use app and fabulous (almost instant) email help from Tiana who was knowledgeable, friendly and professional. Thanks

Lucy Hughes Creations
United Kingdom
About 3 hours using the app
March 6, 2019

Amazing App, I've used it for my pop-up box and immediately received results. It is intuitive and easy to use.

Grip Genie
United States
About 3 hours using the app
August 11, 2018

So far I loved it! Just send my first campaign and got a sale 15 mn after for 176 euros! :) THANK YOU!

Surpiqure
France
About 3 hours using the app
April 4, 2023

I'm new to the app but so far it has been so much faster to set up than my previous one. I had a question about a specific automation I wanted to set up and Matija was quickly able to guide me

Boozoo Baby Handmade Creations
Canada
About 3 hours using the app
March 16, 2020

Easy set up, first email created and sent out very smoothly. So far, so good :) Looking forward to sending a few more!

cranbery
United Kingdom
About 3 hours using the app
March 24, 2019

A great app, easy to set up and use! highly recommend. I love it's Demo Video to help . it is awesome. Thank you Guys

SydneyRugsOnline
Australia
About 3 hours using the app