Reviews (6,024)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

January 7, 2024

I absolutely love Omnisend! The integration with Shopify makes managing emails for my online store seamless and efficient. Additionally, Karine's assistance was invaluable in setting up the app and she was extremely knowledgeable and helpful. Highly recommend for any ecommerce business.

Wondo World
United States
About 3 hours using the app
September 3, 2020

Only just started using this app and so far so great!
It was super easy to use; I've imported contacts, segmented my list, created my first campaign and scheduled it to send.
Super easy to use... recommended!

Photoskin®
Australia
About 2 hours using the app
March 25, 2014

awesome app! and free! highly recommend!

OfficeDesk.com
United States
About 2 hours using the app
January 27, 2018

Just starting using it for my e-shop - https://shop.chalkofthetown.gr. So far very friendly and easy to use.

Chalk Of The Town Greece
Greece
About 2 hours using the app
October 16, 2022

Great Support thank you very much! I needed support for the installation process and some other stuff and the support team was super kind and answered very quick

Klosterladenstiepel
Germany
About 2 hours using the app
November 9, 2016

I just set up my first e-mail blast with Soundest and it really could not have been easier. Customizing my own theme was quick and intuitive. I would recommend this to anyone looking to get more out of their e-mail lists!

Kellys Four Plus
United States
About 2 hours using the app
March 20, 2018

Awesome! So easy to use. Makes professional looking emails in no time at all. Thank You!!

Illusivewooddesigns
Australia
About 2 hours using the app
May 17, 2021

if you don't have a credit card do not unstill this app it's a waste of time since they do not accept PayPal as payment! and that is absolutely sad it looks nice. In order to delete their signature at the end of the email templte you have to upgrade and I couldn't. For that reason, I'm out.

Xenium
Netherlands
2 days using the app
Omnisend replied May 20, 2021

Hi, and thank you for your review. We are really sorry for the difficulties you've experienced and we will pass this feedback on to our responsible department.

November 19, 2023

I have installed this APP, but I have been unable to contact the customer service staff. The customer service icon on the APP is always gray, and nothing happens after clicking it.
How can I contact customer service staff?
And I can't find any way to contact customer service staff on your official website. I'm waiting for your reply. Thank you so much.

woyaza
United Kingdom
2 days using the app
Omnisend replied November 23, 2023

Hello and thanks for taking the time to leave a review!

We appreciate your feedback and apologize for the inconvenience. We're glad you still were able to get in touch with us to report the issue. We're happy to let you know that the problem that prevented you from clicking the chat button is now resolved!

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a good one!

February 27, 2021

Testando, mas parece ser bem simples! espero que consiga atingir os meus objetivos com essa app, depois dou um feedback mais completo

MrVita
Portugal
2 days using the app